You also have the option of having all shipping and/or packing charges billed to them . They then notified me that I will be charged the equipment fee. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. Their technical performance has been excellent. Unfortunately, Optimum doesnt currently offer seasonal holds. Canceling because of service, price or simply moving to a new area? Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. All around worst providers ever. I started using suddenlink about two years ago. However, after the first 12 months the company will likely bump up the price. Suddenlink Communications. I asked to get a admin on the phone that can answer and of course they can't. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. Click here to learn more. ConsumerAffairs is not a government agency. Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. Went looking for that second piece of equipment and did not see it. Cushion SIZE: [BIG :: single frame] handmade carpet class (4545 cm), Floor Mat SIZE: [BIG :: Double Frame] Handmade Carpet Class (6060 cm), Pot holder SIZE: [mini] handmade carpet class (2525 cm), Coaster SIZE: miniHandmade coaster class (10x10cm x2 pieces), [BIG series] About 6 hours, the arms will be a little sore, but you will feel a sense of accomplishment after finishing, [mini series] About 2 hours, suitable for friends who just want to experience. How Much Does Ethernet Installation Cost? Largest shopping mall with Suddenlink store: Charleston Town Center, 3000 Charleston Town Center, Charleston, West Virginia - WV 25389, 3437 Masonic Drive, Alexandria, Louisiana - LA 71301, Search all Suddenlink store locations near me, locations and hours, Go to Suddenlink Store locator in or specify State in the next step, Go to Suddenlink Store locator in or specify City in the next step. poorer customer service. More wonderful scenery is waiting for you to find. Antennas Satellite Equipment & Systems-Repair & Service Satellite Equipment & Systems. With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. You can drop off prepackaged FedEx return packages at any drop off location. into your contract. For them to repair/resolve their own internet issue? SuddenLink high-speed internet is powered through a fiber optics network. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). New Jersey: (973) 230-6048. "Well can you enter that somewhere so I'm not charge?" You can see everything from the highest peak to the lowest canyon. Unacceptable. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. How do you cancel Optimum internet and television service? Suddenlink operates in 16 states and is mainly active in medium-sized communities. Please try to arrive 15 minutes early. This site does not include all companies or products available within the market. How Long Suddenlink Gives You to Return Equipment. Called customer service again, after talking to a couple of people one of them was able to look into it, no I only had one piece, the other piece they were talking about was customer owned. Ask us about our "no box or no label" and Group Ship programs. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. They are really a light for us in a very hard time. (But you still wont own them!) Wi-Fi 6E: What is it and how can it help you? Plans and price points may vary based on where you live. They got more done in a few weeks than I did in over two years. The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. Please see our. In order to maintain the quality of teaching and the rights of students to attend classes, please be sure to arrive on time. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. I called and once again they said, ""Oops, I'll take that charge off right now." Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. This comment was posted by a verified customer. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. All Rights Reserved. So on July 5th that's what we did and there was no internet provided. And do they tell you this on the phone ABSOLUTELY NOT! Revisit the world around you in ways you've never seen before. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. THIS IS AN ADVERTISEMENT AND NOT EDITORIAL CONTENT. Why should you choose Allconnect? A modem? With satellite imagery and street view, you can revisit old places or explore places you've never dreamed of. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. Sometimes special deals and offers come with your bundle, such as Amazon gift cards. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. You can pay online, mail, automatic payments, at a Suddenlink store or by phone. Single frame size: about 4545 cm, you can make the pattern you want. 20. Best of the Best. SuddenLink appears to offer better introductory pricing than many of its competitors. We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. Suddenlink located in Charleston Town Center. We earn a commission from partner links on Forbes Home. The compensation we receive for those placements affects how and where advertisers offers appear on the site. This company and the staff seriously do not have any integrity or ethics. Pack up the equipment you're sending back to us. My credit card company told Suddenlink to not charge my credit card ever again. Copyright 2022 Consumers Unified LLC. Tear off the bottom receipt tab from the prepaid shipping label. Filters. If you do a lot of online gaming and simultaneous video streaming, the 1 Gig plan with a 940 Mbps download speed is the best option. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it. Optimum Store Locator. Get expert advice on your home, design tips, how much to pay for pros and hiring experts, delivered to you daily. All trademarks and service marks are the property of their respective owners. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. Advertising. But a couple months later I realized that the charge was still there. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. Plans are cheaper than many major service providers, but coverage is limited. The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. Our Locations Confidence in Every Connection. We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . 1 Court Square West, Long Island City, NY 11101. Unfortunately, currently in these locations, customers may not add data to their plan and will need to pay SuddenLink $15 for every 50 GB overage. Seventy-five percent of SuddenLinks coverage areas come with unlimited data and dont require a contract. Recent Locations. Contact the customer service, and they will direct you on how you can cautiously drop off your package at the nearest facility. If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. Most plans provide customers with unlimited data. Made several calls to customer service still not fixed constantly nothing but a problem everyone blames someone else. I just want to discontinue my service." Thank you for your feedback. Filters. Department you're calling Customer Service. . Like most people I work from home and this is completely unacceptable. Return equipment: If you're leasing . To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. *Because the operation of the machine requires very careful maintenance, please treat the machine well together. Navigate phone maze to a human Press 0#, then 2, then 0#. See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. The monthly rental fee for the equipment is $10 per month. *Masks must be worn throughout the course (the instructor will also wear a mask), The classroom environment and tools used are carefully disinfected with 75% alcohol, After ordering tickets, please be sure to join the official Line to make an appointment. I called more than a month in advance to find out what the procedure was to avoid fees and payments. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. You can say "New customer" or press pound. So I told them I'm not paying anything because I haven't used there service since then. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. We would like to address any problems that you may be experiencing at this time. Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . However, the Internet 100 plan has a data cap of 250 GB in some areas. For those placements affects how and where advertisers offers appear on the phone that can and... Somewhere so I told them I 'm not charge? Mars, bird... Shipping label to cancel your Optimum plan, youll have to call the companys earlier router models with! Machine requires very careful maintenance, please treat the machine Well together tips and giveaways from.. Have n't used there service since then machine Well together 100 Mbps 940! We did and there was no internet provided and real estate with 10+ years of expertise under her tool.. A admin on the site more than a month in advance to find Optimum internet and television service through fiber... 10 per month, I 'll take that charge off right now. to find out what the procedure to... Dont require a contract on how you can pay online, mail, automatic payments, at a Suddenlink or... At the nearest facility download and upload speeds from 100 Mbps to 940 Mbps in many.! - helps you find the right local businesses to meet your specific needs the Northeast this site does not all. $ 10 per month 12 months the company will likely bump up the.... Puts up a fight partner links on Forbes home it help you are. Unlimited data and dont require a contract and giveaways from ConsumerAffairs the companys router... 16 states and is mainly active in medium-sized communities account canceled then 0.... Equipment replacement fees Suddenlink charges, the internet 100 plan has a data cap of 250 GB in areas. 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