securus customer service refund

How do Idetermine what type of account to make a payment on? How do I get setup for eMessaging using the Securus Android app? To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. We provide our Products using reasonable skill and care. We refer to these products and services as our Products. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? You acknowledge and agree that there is no such thing as perfect security. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. To collect your money: 1. . We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Calling 972-734-1111 or 800-844-6591. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. Serve, Facilities & When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. Definition of Dispute. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. Securus Online Assistant Now Available - Click the bubble below. What is the Securus Video Connect Unlimited Subscription? When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. My Securus Video Connect session was dropped/interrupted while I was visiting. Are you sure you want to end this chat with the Online Assistant? We are unable to send a text message to landlines or computers capable of receiving text messages. The security of your account is important to us. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Should I fund anAdvanceConnect account or a SecurusDebit account? ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. These products and services are offered through our websites and other means. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. NEW! Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. When we provide spare parts, those spare parts may be new or reconditioned. Review of Suspicious Securus Debit Transactions. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. A description of applicable taxes and other fees are available here: Taxes and Fees. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. How do I know if someone received the money I sent? AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Does the mobile app allow you to save cards on file as well? Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. This team is available 24/7/365. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. We provide these links only for your convenience. Resolute may be reached telephonically at (800) 776-6060. Once scheduled, a Video Connectsession must be attended during the scheduled time period. Facilities We If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. We refer to these products and services as our Products. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. Thank you for your detailed and amazing review! A description of applicable state specific terms is available here: State Specific Terms. Our goal is to help incarcerated individuals connect with loved ones. Securus Calling Subscriptions may also be available at participating facilities. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. We seek out the best to join our team. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. Our website may also contain links to other websites that are not operated by us. What do I do if the Securus app wont open? This warranty does not apply to: Securus Technologies When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Alaska and TDCJ customers have 365 days to request a refund. All Messaging Solutions purchases are non-refundable. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration

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