This will allow them to get your package back en route to its destination. How long does it take to ship from Hong Kong to the USA? | 2022 & 2023 Holidays & Events. Read more below. To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. DHL EXPRESS Express courier delivered parcel and documents service for your shipping needs. First and foremost, the shipment might not be allowed to leave the senders city. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. And it all relies on the things being transported. The problem of port congestion appears to be getting poorer every year. You will get a clear picture to find out where things went wrong. Local road closures, weather issues, or strikes can all cause delays. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. Delivery delays can be caused by events beyond the control of DHL, e.g. If its being held up due to traffic, itll most likely be resolved fast. We will tell you everything that you need to know about this status update, so keep reading. Please try using a pieceID / container number if available. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. Excellent!! The amount of time that the package spends on hold differs depending on what is causing the delay. DHL Shipment on Hold needs attention. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. DHL Hong Kong handles 10s of millions of parcels a year. They have never missed on any request I have asked of them in the 2+ years.. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. See also What is the main cause of subsidence? Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. 'Cause I'm on a Ghost Ship drowning my" This could be due to many different reasons. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . Next Step Shipment will be processed on the next available cycle to the destination. For all you know, it might just be several miles away from you. The best thing to do is just to wait and see if the message gets updated. Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. Save my name, email, and website in this browser for the next time I comment. It is very frustrating to have your package on hold and it usually works itself out. Natural disasters are another common reason for shipping delays. Incomplete documentation or contact details reported by U.S custom clearance. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. weather events, local disruptions like public holidays, customs or strikes. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your DHL shipment has been marked as On Hold, you might be wondering what to do. First, make sure that you are using proper packaging. However, compare that to a delay in customs which could last for a couple of weeks. (Solved!). If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. Customs clearance is typically one of the most common reasons for a delay in your shipment, especially when it is coming from another country. Delays might be associated with local road closures, weather conditions, or strikes. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. swapping courier, passing through customs, etc. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. Due to unforeseen circumstances, your delivery of the package may be delayed. It is normal for a hold to be resolved within a week of it occurring. \r\n You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. Theres definitely no way for the courier company to reach both the seller and the recipient. Schedule A Pickup Anytime with MyDHL+ It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. . Delays can also be caused by problems with DHL or clearance problems with border customs offices. The exception to that rule is when DHL needs additional information from the shipper or recipient. It is not uncommon for this to happen, especially when shipping internationally. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. Request a business account and profit from exclusive benefits. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. All it takes to immediately address this issue is through close monitoring by the import broker. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. for Track and Trace. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. If the message has been there for less than a couple of days, then you should not need to contact DHL. Read more below. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. Lets dive in and see what causes these shipment delays. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. Holidays are another reason why a DHL shipment might be placed on hold. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. How long does a shipment from Hong Kong take? In case you experience this, DHL will always be glad to assist you. Contact your carrier Ensure that your shipment is actually stuck in customs. There are different reasons why container ships change routes. The package awaiting the next ship/flight/truck. Hopefully, your parcel will soon be on its way again. Japan. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. In most cases, DHL is already working to clear the issue. If not, please contact your shipper or online shop. Ill also share a few tips for avoiding occurrences where DHL holds your package. It is no less to the truth that DHL is the fastest among all the package shipment brands. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. An example would be a typhoon in the area of the sender. Excellent!!! Another worst thing that may cause shipment delay is a pandemic. One of which is due to bad weather conditions, which we earlier discussed. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. Performance is just as advertised. Perhaps flooding in the area has stopped all traffic for several days. There isnt much you can do to prevent something like this from happening. How Long Will DHL Shipment On Hold Status Last? What is USPS Priority Mail Express & how much does it cost? Remember to keep an eye on it so you can find out when it arrives. Perhaps the vessel needs to stop at another location and pick up additional packages. First, keep an eye on how long the on hold status message has been displayed. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. No, on hold does not refer to a parcel that has been misplaced. Does DHL Deliver On Saturday? This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. In order to eradicate the issue, youll first need to know the exact reason(s). You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. Is DHL shipping to Hong Kong? For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. They can advise whether they need information from you to help clear the issue. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. DHL Shipment on Hold? Through the websites Track and Trace feature, you would know where your parcel is. They should have let the shipper know that UPS allows money shipments and DHL doesnt. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. You can send a maximum of 2 devices per box. Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. I travel around the world and US. However, natural disasters are a totally different scenario. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export. Why is my DHL shipment on hold in Hong Kong? Customs clearance usually takes only around 24 hours. This is especially important for international shipments. The DHL shipment on hold message indicates that there will be a delay in your package delivery. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. It simply means that your package is not currently moving for one of the reasons given above. So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. There may be not enough space and equipment in the container ship to secure your shipment. Your email address will not be published. Same, but in Hong Kong as well. The shipper. Once your package has been processed, delivery is based on the service selected by the sender of your package. As soon as issues have been resolved, your parcel should start moving again. Thankfully, the majority of delays last for less than a week. Please continue to monitor the progress online. Press question mark to learn the rest of the keyboard shortcuts. In general, once the shipment has reached our facility, a tracking event will appear. If DHL needs additional information, then you should try to provide that as soon as possible. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. Read more below. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. When is DHLs latest delivery time? It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. Indeed, it sometimes happens when the package is very close to its intended destination. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. If you do not have a tracking number, we advise you to contact your shipper. The batteries must be contained within the devices. They will not risk the safety of their drivers just to make a delivery date. Often, on hold is nothing to worry about. What Should I Do If My DHL Shipment Is On Hold? What is the cheapest way to make shelves? New Zealand. DHL Hong Kong handles 10s of millions of parcels a year. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. Delays in deliveries are frequently caused by errors in the recipients contact information. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. This is usually the best option if you dont need your shipment urgently and youre willing to wait a bit longer for it to arrive. This is the BEST service around for mail forwarding. India. It is possible for business operations to even get suspended. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. What do I need to do to release my shipment? DHL ranks 232nd among Shipping sites. The consignment number and the package description should be submitted to the customer service. Finds themselves in a family emergency or falls ill or other such issues Express Express courier delivered parcel documents! Are times when the driver who is carrying your package back en route to destination... 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