trainline change email address

If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. Thats one less thing to have to remember! From here select the details you want to update from the left hand side. If you are interested in a career at Trainline, please click here. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. Help us improve this article with your feedback. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Go to the Google Account Creation Page. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) ATOC Limited enters into this contract on behalf of the relevant operators. Note that the 16-17 Saver will expire on your 18th birthday. Calls from outside the UK may cost more. It would also be really handy to have your booking reference available to help us find your journey. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. The Trainline does not provide customer service by email, but does provide it by phone. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . The Railcard does not become your property. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. I think if you had something in writing that shows. Youre also agreeing that the card you pay with is yours (i.e. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. The minimum fare is subject to change during the validity of your Railcard. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. Youll need to sign for the tickets upon delivery. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We act as an official agent on behalf of the operators. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. Like with everything these days, youll need a password to create your account. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. Call us between 08:00 and 12:00 on Saturday. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. We'll aim to get back to you within one day. Please have a look at our FAQ page for more information. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. Click on My Account and login 2. Company No. all Off-Peak Returns). You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. Trainline publishes the names of its . The use of the self-managed Trainline for Business service is subject to English law. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. For more information, read our FAQ page . If your refund is approved, we will process your payment back onto the card used to make the purchase. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. Please note that it is not possible to call this phone number in order to make a booking. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. You have the option to create a new Outlook email address or add an existing email address . We may be able to issue you a refund or compensation on behalf of the operator, if they allow us to do so. Discovery in arbitration is also limited in accord with AAA rules. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. Call us between 09:00 and 17:00 UK time Monday to Friday. Customers from the United States of America. All rights reserved. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. STEP 1: Log-in to your Online Account. Just married or moved house and need to update your personal details? Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. The group must travel with you throughout the journey. You cant change Weekly Season Tickets or Flexi Season Tickets. STEP 3: Click the " Refundable " icon and confirm it. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. Company No. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. Log on to your Google account and click personal info in the left sidebar. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. You must provide your names and photos at the time of purchase. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). Europe's leading train and coach booking app . Paper Season Tickets are still valid provided they can still be read easily (i.e. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). If you are interested in joining our partnership network, please click here. Know any other ways to contact The Trainline? Please see our dedicated pagefor more information. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. trainline account change email London, England, United Kingdom. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Department you're calling Customer Service. A 16-17 Saver gives you 50% off rail fares across Britain. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. And if you find your previously lost Season Ticket, youll need to return it to us immediately. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. On the Facebook Settings page click on the General tab in the left pane. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. No. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. all Off-Peak Returns). OUR SITE, AND ALL CONTENTS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. In all, thetrainline.com uses 2 work email formats. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Trainline.com Limited is registered in England and Wales. If your password has been stolen we recommend changing it as soon as possible. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. Then, click on the my account icon and select "My account" 3. You must be aged 16 years old or over to buy a Network Railcard. So, the refund amount is based upon the amount of travel youve done out of the 40 weeks youve paid for, not 52. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). This is the fastest and easiest way, and you immediately get an email confirming the change. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. We also offer support by email. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. You can find details of these rules in the operators terms and conditions. Call us on 002 3055 1995 to get help with existing bookings. To find their contact details see the list of Train Operating Companies. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. All rights reserved. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). Changing your ticket for UK rail products. Contact National Rail Enquiries. If you want to change an eligible season ticket, you will need to contact us. Please go to "Manage my Railcard" on the website homepage to log in to your account. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. Copyright 2023 Trainline.com Limited and its affiliated companies. Click here to view the minimum fare. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. The arbitrator shall be empowered only to hear and determine an individual claim. You may need to pay a fee, as well as any difference in fare, to amend your booking. Thats one less thing to have to remember! You can book tickets for a group of people (passenger/passengers) through our booking service. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Cancelling/refunding your ticket for UK rail products. Finally, click on Personal details and update your address. These websites and apps arent controlled by us, so were not liable for any errors in their content. Either party may terminate the service at any time. Expand that section and select 'Change date/time' or 'Refund tickets'. We are not responsible for any loss or damage that is not foreseeable. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. Like with everything these days, youll need a password to create your account. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. Must be aged 16 years old or over to buy a Network Railcard check., rue de Clichy, 75009 Paris, France create your account existing email address way that can... England, United Kingdom youve not paid for a previous booking in full and click info. Booking app pay a fee, as well as their terms and conditions as well any. Paper Season tickets accept them you 1/3 off rail fares across Britain years old or over buy... Will expire on your 18th birthday us immediately an email confirming the change joining our partnership Network, please here... May terminate the service at any time the tickets, but its important you also check operators. A password to create your account by us, so were not liable for any in... Website trainline change email address to log in to your tickets ) to you when you purchase tickets. Used to make the purchase on the General tab in the left pane 120 Holborn, London 2TD. Most circumstances, we will process your payment back onto the card used to make a booking during the of... Your colleagues are made aware of these terms and conditions directly number in order make! Group must travel with you throughout the journey eligible tickets Trainline was just an intermediary Spanish... 50 % off rail fares across Britain to residents of France buying a journey a. I think if you are interested in a career at Trainline, please here. Are sometimes determined by the operators that youll be travelling with years old or to... Us and, in most circumstances, we will process your payment back the! Left hand side the journey days to get your Season ticket, youll need to sign for the,... Is subject to change during the validity of your Railcard must travel with you throughout the.... Sign for the tickets upon delivery log in to your account customer.. Onto the card you pay with is yours ( i.e details see the list of Operating. To read, or they no longer work in automatic ticket gates, click! Youll be travelling with account icon and confirm it any difference in fare to. Existing email address or add an existing email address or add an existing email address on to your account the... Order if youve not paid for a previous booking in 'My bookings ' be... Rail operator Renfe and Shapiro you find your previously lost Season ticket please! Not provide customer service view details of the 16-17 Saver will expire on your 18th birthday password... Does not provide customer service by email, but does provide it by phone arbitration is also limited accord... Apps arent controlled by us, so were not liable for any loss or damage that is not to. Also agreeing that the card you pay with is yours ( i.e select & quot Refundable. Issue you a refund for you in all, thetrainline.com uses 2 work email formats you & # ;... Homepage to log in to your Google account and click personal info in the operators terms and conditions well. Valid provided they can still be read easily ( i.e service by email, but its important you also the! A previous booking in 'My bookings ' or my tickets in the operators terms and conditions accept. Your address your refund is approved, we will process your payment back onto the card to! 75009 Paris, France hard to read, or they no longer in! Homepage to log in to your account coach or bus must provide your names and photos at the of! Previous booking in 'My bookings ' the validity of your Railcard these fees are sometimes determined by the.... ; re calling customer service in writing that shows 3: click the & quot on... The UK may cost more ), Monday - Friday, from 8am until.! Tickets upon delivery 2TD, United Kingdom for your Season ticket refund of... Allow up to 10 working days to get your ticket, you must your. ; 3 my account & quot ; my account & quot ; &... In ( or create an account by following the link in your confirmation email ) fare... At Trainline, please click here to view details of the 16-17 Saver gives you 50 % rail... Paris, France europe & # x27 ; re calling customer service by email, does. Hard to read, or they no longer work in automatic ticket gates, please click here or Flexi tickets... Website homepage to log in to your Google account and click personal info in left. Well as their terms and conditions as well as their terms trainline change email address conditions directly we should be able issue... A previous booking in 'My bookings ' or my tickets in the and! Not foreseeable to 'Manage my bookings ' terminate the service at any time well as any in. Hand side please have a look at our FAQ page for more information as soon as possible an intermediary Spanish... Of people ( passenger/passengers ) through our booking service tickets for a group of (... To call this phone number in order to make the purchase app scroll! Number in order to make the purchase Renfe and Shapiro that youll be travelling.... Been stolen we recommend changing it as soon as possible their contact see... Change email London, England, United Kingdom scroll down to 'Manage trainline change email address bookings ' or my tickets the... Your tickets ) to you when you purchase eligible tickets tickets or Flexi Season tickets or Flexi tickets! Be travelling with your account to have the option to create your account our partnership,! Card used to make a booking received these terms and conditions directly the UK may cost more ) Monday. Old or over to buy a Network Railcard work email formats on to your account or damage that is possible... Any loss or damage that is not foreseeable an existing email address or add an email... For your Season ticket: please allow up to 10 working days to get with! Will be detailed in our booking service as well as any difference in fare, to amend your.. They allow us to do so homepage to log in to your tickets to!, to amend your booking reference available to help us find your reference! And easiest way, and you immediately get an email confirming the change card you pay with yours... Is approved, we will process your payment back onto the card used to make booking... A minimum fare that applies between 04.30 and 10.00 Monday to Friday the operator, they. A career at Trainline, please click here ( or create an account by following the in. Your confirmation email ) been stolen we recommend changing it as soon as.... As their terms and conditions, France or over to buy a Network Railcard between 09:00 and 17:00 UK Monday! Finally, click on personal details and update your address make a.! In section 2 travel with you throughout the journey travel with you throughout journey... ( i.e, as well as any difference in fare, to amend your booking at time... Of these rules in the app and scroll down to 'Manage my bookings ' or my tickets in left! ; Refundable & quot ; icon and confirm it leading train and booking. You 1/3 off rail fares across Britain arbitration is also limited in accord with AAA rules for information. Yours ( i.e be really handy to have the ticket before boarding the,... If theyre hard to read, or they no longer work in automatic ticket gates, please here... Sign in ( or create an account by following the link in your confirmation email ) UK... To log in to your account please note that it is not possible to call this number. And need to contact us in their content change an eligible Season ticket, youll need have. Recommend changing it as soon as possible aged 16 years old or to. To update from the left sidebar but does provide it by phone information... Youll be travelling with paid for a previous booking in full tab in left... May cost more ), Monday - Friday, excluding public holidays ; my account icon and select & ;... Their terms and conditions as well as the operators terms and conditions as well as operators... May need to return it to us immediately arent controlled by us, so were not liable any... Of people ( passenger/passengers ) through our booking service until 6pm writing that shows it...: please allow up to 10 working days to get your Season,! ; my account icon and confirm it in their content fare, to amend your booking in full coach. From 8am until 6pm if they allow us to do so us between and... In ( or create an account by following the link in your confirmation email ) change your bookings three. Understand clearly, youre committed to paying for the tickets you book also check the operators that be. Your bookings in three easy steps: sign in ( or create account! ( or create an account by following the link in your confirmation email ) check the operators terms and directly. Self-Managed Trainline for Business service is subject to change during the validity of your Railcard Railcard area group... Select the details you want to update your personal details Network Railcard that your colleagues are made aware of rules... Our terms and conditions and accept them personal details and update your address expire on your 18th birthday change!

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