Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Part-Time. We would love to be a part of your professional journey. View similar Customer Service / Guest Services jobs below. Explore the positions and descriptions listed below. Job Description. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Get a free, personalized salary estimate based on today's job market. Ensure the proper execution of assigned foodservice and beverage programs and procedures. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Take care to maintain the appropriate level of cash in the safes. Visit the Career Advice Hub to see tips on interviewing and resume writing. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Wawa, Inc. is an equal opportunity employer. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Then you may be a perfect addition to the Wawa team. Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. We would love to be a part of your professional journey. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. What Does an Immigration Case Manager Do? Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. Your job seeking activity is only visible to you. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Customer Service Associates must also be aware of how their responses will appear in public forums. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. The estimated additional pay is $4,596 per year. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. How can you stand out? Communicate with the management team regarding customer requests and concerns. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Job Description. This shift is driven by the fact that customers are increasingly turning to these channels for support. They also help maintain the store by stocking shelves, cleaning, and organizing. Job Title: Customer Service Associate. Perform customer fuel transactions and monitor activities at the fuel court. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Stop fuel pumps if necessary. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. The search is on! Unlawful discrimination will not be a factor in any employment decision. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Learn more about Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Check expiration codes, face and inspect all items. Learn more in our Cookie Policy. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Perform customer fuel transactions and monitor activities at the fuel court. Perform customer fuel transactions and monitor activities at the fuel court. Prepare all made to order food and/or beverages according to recipe or customer specifications. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. Respond to customer requests and complaints in a timely and courteous manner. Institute for Human Resource Professionals (IHRP). I also really enjoy being part of a team where everyone is friendly and supportive of one another. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. See Lead Customer Service Associate Salaries at other companies. Complete other tasks as assigned by store management. Think of the most persuasive speaker in your organisation. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Wawa, Inc. is an equal opportunity employer. Posted: January 25, 2023. Greet and provide an enjoyable shopping experience for all customers. Persuasive Speaking Skills. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Use the appropriate method among different payment options according to the customers demand. Job Title: Customer Service Associate. They offer a wide variety of products, including food, beverages, and fuel. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! We are not an agent or representative of any employer. Activate fuel and gift cards and assist with lottery purchases as needed. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Learn how this feature works. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Processing and logging incoming calls into the CRM system. Check that people who buy tobacco and alcohol products comply with the age limit. . By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Veterans, active military and families can visit any store today for free any size hot coffee! Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. You can deactivate or delete job alerts by clicking the button below. I think my outgoing personality would fit well here.. Stop fuel pumps if necessary. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. I had overslept and rushed to get ready. Additional pay could include bonus, stock, commission, profit sharing or tips. Learn how this feature works. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. They must also be able to work flexible hours, including nights and weekends, as needed. Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. The manager understood and told me not to worry about it happening again. Lensa, Inc. - Lensa is a job search engine. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. He apologized and left happy.. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Check expiration codes, face and inspect all items. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Want to receive job alerts for similar jobs? You can update your choices at any time in your settings. Maintain proper cash levels in register drawer and change machines.4. Example: I was late for a shift once at my previous job. 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