(I have had trouble booking them even with a Mexican card! Even though we were checked in. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-54979602', '');}, 'log_autolink_impression');flight (MEX to Puerto Escondido) was on time and uneventful. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. About a minute later all of these people who also paid for VIP started asking her where the line was. The average APR for Volaris 2.0 is 28.8% without VAT. Recent posts are below - there are a few watchouts - but the 2 which ring for me are 1) Add-on fees/costs, thinks like assigned seats, bags, etc. Complete the application form. They confirmed to me a seat by phone but didnt tell me on the phone to do a web check in and now I cant urgently arrive to my destination. Our Shuttle driver tried to drop us off at Terminal 1 in Cancun but I explained we needed to go to Terminal 2. trying to (ta && ta.queueForLoad ? Web1. Get 5 free searches. And I have not even touched on the issue of flight crews and are they legal (to fly) after waiting so many hours. If approved and coordinated by Premium Global Assist Hotline, emergency medical transportation assistance may be provided at no cost. This is a nightmare, VivaAerobus should provide some type of compensation to their customers for such an inconvenience. Its easy to keep your News Briefs relevant by customising your email alerts based on topic, region, sector, frequency and more. CAPA Membership provides access to all news and analysis on the site, along with access to many areas of our comprehensive databases and toolsets. In the payment step, choose the amount you want to use from your eWallet and pay the rest with a credit or debit card. Winter is here! I was able to complete the purchase on vivaaerobus.com. Like all low cost carriers, they have extra fees but I find it all well documented on their website. This time I asked my visa card issuer to call Verified by Visa to inquire why my card was deemed "ineligible for Verified by Visa" every time I had tried on the internet. For informational and comparison purposes only. If the prospect of fewer clicks doesnt overjoy you, potential savings surely will. Prepaid taxis and hotel shuttles offer convenient transfers from the airport to the city of Guadalajara. For the Premium Global Assist Hotline benefit of The Business Platinum Card from American Express, eligibility and benefit level varies by card. In addition, as an Amazon Associate we earn from qualifying purchases. That worked for me. If approved and coordinated by Premium Global Assist Hotline, emergency medical transportation assistance may be provided at no cost. Viva travel! By traveling with Viva Aerobus you get access to rewards, even lower prices, and more With your Viva Fan membership, you can access the lowest prices, exclusive offers, and many more benefits. With this new and exclusive benefit for Viva Fans, your check-in and boarding process will be faster. Make sure you get to that terminal. Annual commission at the time of calculating the APR. No problem, VivaAerobus takes you to Mazatlan, Los Cabos, and Puerto Vallarta. Supposing you have a long layover, note that the airport is very loud and seating places are scarce considering the number of passengers. The Viva Fan membership fee is 55 USD for domestic and international The Chase Sapphire Preferred card is one of our favorite cards and its a great first travel rewards card. It have been over 48 hours and we still have not received our bags and they are not answering their phones. You can purchase this service before or after booking your flight. WebGet Carolina Vazquez Cortes's email address (c*****@vivaaerobus.com) and phone number at RocketReach. Viva Aerobus will provide prompt refunds for credit card purchases and provide refunds within 20 days of receiving a refund request for cash and check purchases. Plus, you will benefit from the priority boarding and VIP treatment on board the VivaAerobus Mexico airplane. Recib de primera mano nuestras ofertas y beneficios exclusivos. I wanted to get my Viva ticket earlier, but looks like I'm going to have to do the 24-hour thing and pay at Oxxo or Banamex once in Mexico. Our daily News Briefs are only available to CAPA Members. Terms, conditions and limitations apply. We have spent on line since 9pm, it is now 4 in the morning I am yet at another line .. (2) The 15% bonus will be reflected in your next account statement and is limited to 150 pesos per card per flight. Terms of Service apply. Information regarding your flight credit is available on the Coupons and Credits page within your account. Viva Fan is an annual loyalty card of VivaAerobus airline that entitles you to various benefits. Please understand I am not trying to talk you out of flying VivaAerobus; quite to the contrary. The average APR for Volaris Gold is 50% without VAT. The overall rating of VivaAerobus reviews on TripAdvisor maybe wont strike you as impressive. Earn 3x Ultimate Rewards points on all travel purchases, including airline purchases. He asked the agent and she said there is no Express line and that there is only 1 line to check in. Jump to Mexico City to stroll its overcrowded streets and take a tour of Tenochtitlan, the former Aztec capital. We were allowed to load cargo on these 'ferry flights', but not passengers. Bottom Line: Finding the right travel card comes down to a bonus category mix that matches the majority of your travel spending and a collection of travel protections that can save you money or provide peace of mind. The Platinum Card from American Express, 3. It seems as though VivaAerobus has much greater domestic (inside of Mexico) frequency than they currently do on some international routes to the US. It is the worst airline to resolve an issue with it. There were 197 items not carried in total!! Mismanaged information. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. 2023 Volaris and its logo are trademarks of Volaris. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-64125328', '');}, 'log_autolink_impression');airline employee and a "local" for 11 years and have used Viva on numerous occasions without a problem. The travel protections that come with credit cards can save you money. Visit americanexpress.com/benefitsguide for more details. I will call ETN tomorrow and update on the results. Lets look at some of the additional benefits that come with our featured personal travel rewards cards. It is true that VivaAerobus is very lacking in the customer service department. Very bad experience, they cancelled my flight and gave me two vouchers out of which only one could be used when booking the new flight, robbing me on 50% of the flight price. Hot Tip: Looking for seat upgrades on your flights? Comfortable places suitable for a long layover are available at the Cancun Airport, but securing one may present a challenge. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). If you want a premium travel rewards card with strong earnings, flexible redemptions, travel credits and perks, and valuable trip protections, the Chase Sapphire Reserve cardchecks all those boxes. I got a new text saying they would deliver them on Sunday Dec 4..at 5pm no suitcases so I went to the airport to pick them up.2 hours of waiting I finally got them .the porter at the airport told me I had items stolen because of the weight difference.In Mexico city they stoled my Bluetooth speaker, hair clippers and 2cashmere sweaters with a loss of $325-.the airline doesn't cover any electronics or electrical and they would pay me for 1sweater..so I received a $75- voucher.to be fair they did get my suitcases to medellin but the rest of the story was a nightmare..Mexico city has a theft problem and they know it..I will only be flying with a carryon.. 4 days in the same clothes is not good. Check-in at the airport is a subject to a fee, which is why you should check-in online within 72 hours before the scheduled departure. Premium travel rewards cards come with annual fees, but plenty of no-annual-fee credit cards earn 1.5% to 3% on airline purchases. The Volaris INVEX eWallet is only valid for the payment of purchases with Volaris, such as the base fare, optional services, and taxes. The Citi Premier card is a great first Citi card to have if youre spending a lot on travel as youll earn 3x flexible ThankYou Points on your travel purchases. Once youve saved your settings, you can stay up-to-date wherever you are, by quickly scanning our News Briefs online or via the CAPA mobile app. We waited and waited as it was taking these agents at least 15 minutes per person to check in. Your health is private . The information provided is for informational purposes only and should not be considered financial, tax or legal advice. Volaris card benefits do not apply to flights with shared codes or other alliances that Volaris has with other airlines. welcome bonus offer of up to 150,000 points with the Amex Business Platinum card! It only applies to purchases in Mexican pesos and flights originating in Mexico. Would you want to wait around the airport for a day or two (2) not knowing if and when a flight might depart?? The annual commission is $2,444 MXN without VAT. There are no freebies onboard either, including water. Etiqutanos #VivaAerobus. Avoid them at all costs plus make sure to do a WEB checkin far in advance.Muy mal servicio. Webvivaaerbus will not accept internet ticket purchase with foreing credt cards ( other than mexican). Pesimo servicio! The weighted average interest rate for the balance in annual terms is 37%. So, if the nature of your trip is a sporting or musical event, your equipment will set you back the additional 20 USD. Viva Aerobus and HSBC Mexico launch new co-branded credit card: HSBC Viva HSBC Viva offers exclusive benefits such as deferred purchases with no interest, If youve utilized travel protections in the past and find a lot of value in having that peace of mind, you may select a card that earns slightly less but has strong travel benefits. They are currently replacing their entire fleet with new Airbus aircraft and will soon have one of North Americas most modern fleets. If you have a comprehensive travel insurance policy, card travel protections might not be important to you. 35% airline bonus rebate when using Pay With Points. The impression is that flying directly with VivaAerobus is a better solution than booking connecting flights since layovers tend to be long. It will NOT be published. 15% bonus on the purchase of food or drinks on board. We went to the back of the check in line and waited. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. This plan increases your cabin allowance to 15kg (33lbs) while allowing you to stuff your checked luggage with 25kg (55lbs) of cargo. Literally froud . 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Luggage insurance can cover damaged, lost, or stolen baggage. Since some reviews are certainly biased, it is essential to monitor reviews with as many reviewers as possible. For your convenience, the TUA is already included in the price. Spirit; as they are both similar in nature and operations. Here are 8 tips for writing great reviews. Since this airline is new to the Houston market and there are quite a few questions I thought I'd provide this review. The VIP Pass allows you to board the plane first and choose your seat, as well as skipping the line to register at the counter. When the first guy in our line got to the desk of course everyone that was still in the other line got really upset and he turned to them and said he was in the Express line because he paid the extra fee. The rest of us that had also paid for this option joined him. Not a refund . Will attempt not to ever fly again with them. Visit americanexpress.com/benefitsguide for more details. VivaAerobus flies to Los Cabos Airport, which consists of three terminals at present. We booked to leave Houston on Friday 1/30 and return to Houston on Monday 2/2. Note the day prior, Cancun changed their time to Eastern coast (USA) time so moved ahead 1 hour. Underwritten by AMEX Assurance Company. Fortunately we were able to book the tickets with friends that have a Mexican credit card. Location. Terrible , they canceled my flights and refused to put my money back on my credit card. Annual fee. Car rental loss or damage coverage is offered through American Express Travel Related Services Company, Inc. For the trip cancellation and interruption insurance and trip delay insurance benefits of The Platinum Card from American Express, eligibility and benefit level varies by card. We really appreciate it! Verify your FMM visit duration. So he walked out of the line and went to the front of a line that had no one in it. The breadth of our coverage means you wont need any other news sources to monitor competitors and stay informed about the latest developments in the wider aviation sector. One question were asked consistently is, Which credit card is the best for airline purchases? Fortunately, its a simple question to answer as so many travel rewards cards are designed for frequent travelers who purchase airline tickets, as well as other travel, on a regular basis. Here's how my situation turned out.Sat Dec 3 in the morning Viva aerobus texted me and said that they would deliver my suitcases to me at my apartment in medellin.but it didn't happen.. Keep in mind it would only be half the charge of the upgrades since you received the service in Houston but not (ta && ta.queueForLoad ? The promotion can save you half the amount as easily. Once we did get on the airplane again it was a good experience just like it was in Houston. 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