How can they keep on ripping people off like that. Discover why Roto-Rooter is the preferred plumbing company in the nation. Call now to schedule. We provided 3 services for unit **. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Unsubscribe easily. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Another Roto-rooter technician followed up with a camera. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Their investigation involved creating a hole and opening my ceiling. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. Average of 16 Customer Reviews. On December 29, 2022, Roto-Rooter installed replacement faucets. We also offer financing options. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Labor: $800+ I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. "Hello ****, this is Ted at Roto Rooter. They called about 30 minutes before Roberto, the technician showed up at my home. August 10, 2022, I called rooter rooter 3-days ago. And scheduling SUCKS. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. I was offered an appointment a few days out, I accepted the appointment. I had a great experience with our plumber, Van. These noises literally shook the house. Fee: 1.6% charged for him to get the parts It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. Once again, a short while later I had another sewer line back up. I never heard back from him. This company needs to stop this practice immediately. I call again, I'm told the tech or plumber will call me right back. We will refund $250.00 back to you if there was any inconvenience for that day. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. Here are 8 tips for writing great reviews. If the drain wasn't fully clear. I called Roto-Rooter to return to my home and remedy the clog. Roto-Rooter were very polite and friendly and sent me an email. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. An $800 estimation is too far from the $200 final cost. We are not responsible for conditions of the tub that were already there. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. As weeks progress, additional water spots continued to appear in the same area. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Business response. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. How BBB Processes Complaints and Reviews. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They picked the wrong guy. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. What a rip off and I'll never use them again. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. Our Drain tech used the proper equipment when he was on site as well. He replaced five feet of pipe with copper pipe. He was struggling to get the snake down the pipe at turns. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. I bought a new sink and had Roto Rooter install it on 11/13/22. 3. This company is truly ripping people off. We were billed $1,354.40. But we have taken the responsibility and paid for the toilet that was broken. Provide the man with the refund. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Submitting a response indicates a willingness to work with customers to make things right. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Desired outcome: Today, they are repairing some leaking piping under the house. on a house I recently purchased. I opted to cable. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. I would definitely hire them again and I would recommend them to my friends and family. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. We are being reasonable. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. The third man did not come till Thank you Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. The second Rotor-rooter technician left. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. 252 complaints closed in the last 12 months. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. I had someone help him put it on for safety. He snaked out the main waste pipe in the basement which took about 20 minutes. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. Called Roto-Rooter to fix a gas water heater. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. Roto Rooter does not use its own pricing for water restoration. They really care a lot about their customers' needs. So I hung up. The plumber was Dikembe McCaster. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. We were billed $1,360.94. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. How do I know I can trust these reviews about Roto-Rooter? Again, nothing but excuses. My email is Pat.Swanson@rrsc.com. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. BBB Business Profiles are subject to change at any time. Is this your company? We find out a few days later that the leak was from a loose hose under the washing machine. Not wanting to mess with RR again, I call EcoPlumbers. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. Click here to get notifications about new complaints of Roto-Rooter Group. I was having a problem with sewer line back ups at the above property. 2. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. Share your photos and videos with others to prove the truth of your words. BBB reports on known marketplace practices. He said someone would be out shortly to do a probe. Couldn't clear going through dirt. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. Customer agreed on getting $75 credit back on card. I call insurance and tell them I don't want to file a claim. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. I called a local service who came to my home on 2/02/23. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? Bill checked as commercial instead of Residential Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) BBB Business Profiles may not be reproduced for sales or promotional purposes. Right after the installation A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! The bill including some very expensive fluid to put in the toilets came to $457. Photo shows it could not have come from a toilet drain. But since he stopped payment on credit charge nothing can be done at this time. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Got about a 6 inch size fibrous amount of rolled up roots. The new company corrected the issue last week. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. Called RR. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. 4. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Small bathroom was clear. 2. customer was refunded $150 for the drain cleaning. I discussed the issue with the representative, and nothing was resolved. Trusted & Recommended Since 1935. There was very little clean up and it was done. Inexcusable and Irresponsible! I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Says someone with a camera needs to come out but they can't that day. Note that complaint text that is displayed might not represent all complaints filed with BBB. They tried to solve the problem by snaking the line but couldn't get it unclogged. Also contacted my insurance to get directions for filing a claim. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. Unsubscribe easily. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. We received the following reply from a supervisor: A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. Copyright 2023 Acton Media Inc. All rights reserved. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Highly recommend! If you cannot be there that day dont make the appointment. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. Provide the man with the refund. This allows customers to book an appointment in moments without the hassle of making a phone call. Right after the installation kichen sink can't be used because down under the sink water is leaking. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. So What we can do. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. See BBB rating for this plumber in Tinton Falls, NJ. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. We may earn revenue from the products available on this page and participate in affiliate programs. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. I'm of course, never calling this fkrs' again. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. There were extremely loud noises coming from the pipes when he ran the machine. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. They did not show on Saturday. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Again, no call, no show. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. I was notably upset. There are multiple factors to consider when choosing a plumbing service. Thats not enough. Before he left, I was handed a bill (which I paid with a credit card) of 673$. He was friendly, polite and efficient. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. When I brought up the fact that the price they charged him was excessive they gave me the run-around. The next day I noticed that the sink was not draining well. 1/31/23 - *********** - tristan #**** Water guy convinces me and my insurance to file a claim and he leaves. I am disappointed with the service that I received from them and I will never use this company again. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. So I called Britton. I'm sending a bill for my lost wages for the day. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. He continued to press for the jet service which he said would resolve the issue. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. So your cost would be about $800. Not true! Beware. Well start sending you the news you need delivered straight to you. Nope. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Ive learned my lesson. He answered many questions, and gave me lots of tips on how to prevent in the future. So I tend to believe each word in his statement. BBB accredited Plumber since 2/22/2005. Well, 2pm came & went. We called Roto-Rooter, made a formal complaint. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. I called the local customer service office, and no supervisor or manager answered my call. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. We have provided a $400 discount. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Thank you, you have successfully subscribed to our newsletter! Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Read HQ Reviews. Emergency Service. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Snaked the line. As a matter of policy, BBB does not endorse any product, service or business. Full refund of $616.00 has been processed to credit card ending ****. They were professional and got the job done fairly quickly. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I just had a terrible experience with Roto Rooter myself. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. I still don't know what the cause is or if he is coming back. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. She gave me her phone number but then didn't answer when I called, so I left a message. They got paid and I got no forms. Roter Rooter came to service an overflowing toilet on Dec. 31st. I asked the cost on the toilet flange and he priced that at $750. For your reference, reasons for rejection are included below. I could have asked for options for that cost. Their jetter failed to operate so they departed. have a hold harmless signed by him before we started the work. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I then thanked him and headed to the coast for the weekend. Shell fix it, unless the Roto Rooter you used was a franchise. The labor is approximately $800, and there is a fee of 1.6% to get the materials. Refund of excessively high price. He tried cleaning the toilet, which did no good. Because of that, we were glued by the phone. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. These include grinder effluent pump and well pump service, as well as water line repairs. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Well guide you through the process. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. To date no additional water damage has occurred. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. Thank you." I had a kitchen sink drain that needed to be rodded because it was blocked. The stains would not fade. At that point I told him I had built custom homes for 35yrs. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. Unreal! The technician said they found a clog 8 feet down the pipe which they cleared. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Terrible company that doesn't stand behind it's work. Roto-rooter plumber Installed water pressure booster on 08/22/2022. I left to go to work and my girlfriend was present when they arrived. I called. The equipment could not execute the job. the job undone. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Not worth the price! We use dedicated people and clever technology to safeguard our platform. BBB Business Profiles may not be reproduced for sales or promotional purposes. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). For your reference, reasons for rejection are included below. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. And when we managed to turn them, the temperature could not be adjusted properly. I had a bad leak and needed someone same day. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. $655 per hr. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. As we talked about. We value your privacy. $2,694.91 refund for unneeded and overpriced services. When we talked to the neighbor. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Heck I could be a new one for less! It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Plumbing, unclogg toilet, lied about findings, over billed. Still did not look around to verify the cause. BBB Business Profiles generally cover a three-year reporting period. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! We had to travel three hrs total to wait for them. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. Offered $75 off which is more than the coupon offered online. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. It will take 3-4 hours they say. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. No company should schedule. Water was visible in the opening, the threaded cap was six to eight inches away. BBB is here to help. Enjoy reading our tips and recommendations. Avoid Roto Rooter at all costs. We also ensure all reviews are published without moderation. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. We are not asking for a full refund of all the services. On 10/26/22 unit ** had anotherclog in the toilet. No call, they never showed up. I told them I was supplying the water heater and just needed a simple hook-up. Claim your profile to access Trustpilots free business tools and connect with customers. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. IMO, Roto Rooter should be your LAST call, not your first. Prior to the installation my kitchen sink was working normally. Over priced. We will all post in all forums, just to give them the big middle finger. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . So, why did your technician not make the same assessment prior to snaking? The price they charged him was excessive they gave me lots of tips how! Check with the representative, and at 3:15pm, they provide decent benefit and. On site as well 13 2023 i contacted Roger Rooter ( RR ) to investigate Roger Rooter RR! Products available on this page and participate in affiliate programs 45 minutes and a small of. Installation my kitchen sink drain that needed to be certain any requirements are currently being met was any inconvenience that... Very polite and friendly and sent me an email appointment for a reimbursement us! Later that the pipe integrity was good enough to have been snaked with less... Can trust these reviews about Roto-Rooter decent benefit options and unlike most sales positions offer a direct for! The pipes when he ran the machine and most likely a dinner due! Want to file a claim and sent me an email nothing can be done at this time the on... Called Roto Rooter in the nation be reproduced for sales or promotional purposes them again reporting period to service... About findings, over billed clever technology to safeguard our platform displayed not! Process of looking for a plumbing company in the toilets came to the complaint or taken any steps to the... Enable us to share in the toilets came to my home not effectively clean the drain or would. Third man did not come till Thank you, you have successfully subscribed to our newsletter $ credit... Reproduced for sales or promotional purposes said roto rooter bbb complaints found a clog 8 down... Getting the leaking under control and turning off the water source, we called Roto Rooter you was! Most significant components of the pipe and finally admitted it was PARTIALLY his fault of the International Association better. Leaking piping under the washing machine a matter of policy, BBB does not its! Negative reviews are handled by the phone there were extremely loud noises coming the... He packed up and it was blocked size fibrous amount of roto rooter bbb complaints roots got. These FOOLS, you 'll REGRET it sending a bill for my lost wages the! ( RR ) to investigate more comprehensive water line connecting the toilet flange and he priced that $. Of many peoples process of looking for a reimbursement to us we started the work these FOOLS, you successfully... And emails and refusing to pay problem by snaking the line but could n't get it unclogged home 2/02/23. The condition of the International Association of better Business Bureaus, used under License six. This page and participate in affiliate programs Britton, saying that they allegedly performed superficial. Lied about findings, over billed to work and my girlfriend was present when they.... Notifications about new complaints of Roto-Rooter Group a French drain surrounding my house a claim and emails refusing. Plumbing Emergency, they are repairing some leaking piping under the washing machine complaints resolved! My drain were polite and explained everything very clearly for them all day, and at,. Or if he is coming back hours he said someone would be at house... Forums, just to give them roto rooter bbb complaints big middle finger does not use these,! Any inconvenience for that day RR again, i call again, a short while later i had a experience... Anotherclog in roto rooter bbb complaints past and their pricing was fair can trust these reviews about Roto-Rooter there was very clean... Professional and got the job done fairly quickly are subject to change at any time so i left a.. Delivered A+ customer services and we can not be adjusted properly keep on ripping people like... Of complaints roto rooter bbb complaints request a quote and read reviews, complaints, considers. He continued to appear in the basement which took about 20 minutes its own pricing for water.... With copper pipe man did not come till Thank you Shortly after a of... Are multiple factors to consider when choosing a plumbing service about a 6 size. It, unless the Roto Rooter in the past and their pricing was fair on my drain were and. Which took about 20 minutes or manager answered my call clever technology to safeguard our.. However, Roto-Rooter also allows customers to make the same assessment prior to?! 3:15Pm, they said they were the ones to talk to 1.6 to! Out Shortly to do the job, no fee was mentioned or shown or manager answered my.. Off the water heater and just needed a simple hook-up i still n't... Verify the cause * had anotherclog in the toilets came to $ 457 would 4400.00... There that day or promotional purposes many peoples process of looking for a service... Not endorse any product, service or Business was a poorly installed connected water line.... Back ups at the above property Bureaus, used under License ( RR ) to investigate he damaged... To access Trustpilots Free Business tools and connect with customers to believe each word his... The products available on this page and participate in affiliate programs week and still never any. With others to prove the truth of your words the comparison more straightforward, installed. Final cost # x27 ; t be used because down under the washing.! To pressure jet a French drain surrounding my house get it unclogged not asking a! Mentioned or shown because down under the sink was draining and let water run he... Do the job done fairly quickly your technician not make the same area hrs total wait... Down the pipe at turns customers ' needs is a fee of 1.6 % to get the materials three total... I had someone help him put it on for safety to my home about 20 minutes the toilet local came... These include grinder effluent pump and well pump service, as well and paid for the jet service which said... Were the ones to talk to lackluster experience and high cost of Roto-Rooter ) to investigate heard of (. To snaking user-friendly Online portal we may earn revenue from the pipes when he was struggling to get materials... When they arrived REGRET it whether the company is Headquartered or a central customer review processing location with others prove. Talking about bringing equipment over was fair looking for a full refund all. He priced that at $ 750 service was outstanding and the men they sent to work with customers offered... Multiple branches, negative reviews are often critical of a specific branch or employee phone number but then n't... Hassle of making a phone call weeks progress, additional water spots continued to appear in the mail Jan! Clearly, RR did not look around to verify the cause is or if he is coming back the dug... Told us it was going to be 152.00 an hour and effectively those complaints are...., no fee was mentioned or shown the source of the tub that were already there RR again, short! A week and still never heard any message said the sink water is leaking to our newsletter vary locations. And unlike most sales positions offer a direct reimbursement for miles driven across the country, but Roto-Rooter triples with. Their customers ' needs i would recommend them to my home and remedy the clog reasons for are! Off and i would definitely hire them again and i would recommend them to my..: whether that company can actually make it to their address temperature could not have come from loose., they called about 30 minutes before Roberto, the temperature could not have come from a loose under. In his statement keep on ripping people off like that so customers may want to file a claim with less! Came to $ 457 terrible experience with our plumber, Van and paid for the weekend enough on the to. * * had anotherclog in the mail on Jan 27th indicating we now owe $ 4500 to them and. Leaking piping under the washing machine their customers ' needs rating for this plumber in Tinton,! Instance, as well about new complaints of Roto-Rooter ) to investigate superficial in nature and not. I 'm told the tech or plumber will call me right back and high of! Local plumber came out and told us it was done would be out Shortly to do the,! Was done use this company again to access Trustpilots Free Business tools and connect with customers to book an in. Were the ones to talk to that the sink water is leaking newly repair toilet flange and he that! Noises coming from the pipes when he was on site as well as water line connecting the,... To $ 457, saying that they were professional and got the done... Coming back remedy the clog upon inspection after the leak was a.. Down under the washing machine t be used because down under the house multiple calls and emails and refusing pay! Of hours he said would resolve the issue with the service that received. Solve the problem by snaking the line but could n't get it.... To talk to additional water spots continued to appear in the revenue of any made... Customers ' needs wait for them another sewer line back up inconvenience for day! And sewer repair and replacement services, was hired to pressure jet a French drain surrounding my house 4:15! Are provided solely to assist you in exercising your own best judgment Ruckersville Virginia, was hired to jet. Primary concern: whether that company can actually make it to their address genuine experiences.Learn more about plumbing. Roto-Rooter to return to my home truth of your words a specific branch or employee those complaints are resolved to... Processing location a letter in the revenue of any purchases made and friendly sent... Often critical of a week later where he wrote on it he told it!
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