it staff to user ratio 2021

Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. Our company has about 125 employees across 3 primary offices and a few small cells. The ITOM podcast: AIOps Series | ManageEngine. I'm considered a sort of swiss army knife of IT around here. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). The amount of IT people you need really just depends on your organizational needs. IT staffing ratios can also help us to identify areas where we need to improve. 2019 SolarWinds Worldwide, LLC. All rights reserved. Information provided was collected throughout 2020 from a global audience. Privacy Policy. remote offices were no more than 5-7 people. Everything was in-house, and it was a non stop cluster. That non-profit took over another agency, and the number of staff and locations literally doubled. My Situation was similar in size though a bit bigger. They also play a critical role in data security. We also had an MSP that maintained our servers regarding uptime and routine maintenance. 7 locations (2 of which are an hour drive away). I have about 100 workstation, about 70 cell phones, in four locations. Please turn it on so you can see and interact with everything on our site. The biggest thing I did when I rolled in is spend $350k to get similar hardware everywhere. We hired a couple recent college grads to have the manpower to make the needed upgrades throughout the second agency, as they were in a terrible situation from years of not spending or upgrading equipment. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. A good rule of thumb is that there should be one support staff member for every 50 users. Their numbers included both staff and students. I wonder what your team's daily tasks would be? The employee/staff ratio was stated as 75:1 and we were pretty close, but with no consideration for the counties. Managing everything what looks like IT (incl. Over 100 specific IT support metrics are provided, asshown below. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Or a construction company. Just don't expect miracles, because I can't do that. ), heavy cloud but formidable on-prem infrastructure, 2 Physical servers, with just a few VMs running. Brand Representative for Inspired eLearning. This publication may not be reproduced or distributed in any form without Gartners prior written permission. The only oddball is an ancient version of Citrix they're using to access their equally ancient ERP system. But it also depends on what else is hosted internally. Option B. IT pros make it possible. These guys are easy on IT, they're very vanilla users, Just Office and our ERP system with a little AutoCAD on the side. Evaluate your IT key performance indicators (KPIs). The empty desks meant we could hire more, without IT increase. Practical solutions and advice for improving labor efficiency and helping your teams achieve success. 100 staff across 18 sites in a 200-mile radius will need more IT staff than 100 people in a single building. Included in Full Research Overview Conclusion Recommended by the Authors About This Research Dive into our sandbox to demo Auvik on your own right now. Our research practices and procedures distill large volumes of data into clear, precise recommendations. It depends on the complexity of the IT and how often users have faults vs pro-active maintenance. We serve about 12,000 Students, 500ish staff and 150ish faculty. This is why we have things like KnowBe4, right? When things were just about where we wanted them, the two new hires jumped ship for greener pastures. I was eventually able to support all 140 people. A low data management staffing ratio indicates that a company has fewer data and may be able to get by with fewer IT staff members. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Our department is around 12 people with different degrees of roles. 3. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Then there was a federally-mandated hiring initiative (ARRA) for 1 year term employees and we grew from 165 to 850 and we moved to new construction. We're Geekbuilt Gartner prides itself on its reputation for independence and objectivity. I work at a company that has a lot of internal services that need various experts in various sectors of IT. I have a VAR on standby Just in case we get overrun. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. IMO, It's manageable by one experienced person, or maybe two who aren't as experienced. Your access and use of this publication are governed by Gartners Usage Policy. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Your access and use of this publication are governed by Gartners Usage Policy. ET Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. I handle all help desk calls. Depends on the square miles you need to cover. Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. Or should that multiple people with different skill sets? Hope this helps. Will probably pet your dog. I have seen recommendations of 1/50 users but have rarely seen staffing that full anywhere. Around 500 actual users (800+ or so employees). on October 1, 2008, 5:22 AM PDT. Read the best practices on how to run your workforce. Buy Now Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. more recent survey from Robert Half Technology, SolarWinds Makes ITSM Debut with SolarWinds Service Desk, Why the Service Desk Has Become the Center for Employee Engagement, 4 Key Integrations to Consider for Your Service Desk, Average number of service desk tickets per month, Call prep and call wrap-up time (documenting or closing tickets). The result? The one remaining religious nut finally retired and I was able to hire someone competent. Phones, ATMs, etc) in 12 countries. We had to get better at our jobs to handle the load. by John Sheesley in CXO. Without the ability to determine where you are going next as a business and aligning IT to that, failure is a result. All rights reserved. Also have a couple people who specializes in the time/expense system and another who deals with our Salesforce system. Approve PTO, make schedule changes, and engage employees on the go. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). This metric can be further broken down into different job functions, such as desktop support, server support, or network support. Fill out the form to connect with a representative and learn more. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. The phone system was on OS/2. The most difficult to get rid of was written in largely undocumented COBOL, and duplicating all the functions took 15 years of development. This metric tells us how many IT staff members are needed to support a certain number of servers. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. Syncing it with a scheduling system makes it even easier to see wage and hour variances. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. Work in education and we have around 2,500 staff and 15,000 students. Of the 65: 8 are 100% management (non-technical) Must be nice to have the budget for that kind of ratio. 70% of users in HQ. How Does Augmented Reality Address Top Business Priorities? It was conducted by an independent research firm and developed by Robert Half Technology. The mode average was 150 users per tech. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Here is what I found. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. Its common to hear the IT service desk staff has become so swamped with work they feel like IT firefighters, working long hours and straining to keep the companys IT infrastructure functioning during business hours and throughout the nights and weekends. Security Information Don't have SLAs? 350ish Adjunct (part-time) Faculty. Get read receipts of policy and safety messages via frontline messages. Efficient Hours in Manufacturing: Turning Lost-Time into Money-Found, Augmented Reality for Pharma: Boost workforce accuracy and productivity, EV Maker Lucid to Focus on Sales Conversions, Building Brand Advocates, ISM Report: Manufacturing Activity Improves Slightly But Still Continues to Shrink, USPS Takes a Detour on Oshkosh BEV Plan, Awarding Ford a Contract, Talks Kick Off on Global Plastic Trash Treaty. IT management products that are effective, accessible, and easy to use. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. I'm now part of an IT team of about 120 that supports around 4,000 users. IT Staffing ratios offer great benefits to businesses. Its research is produced independently by its research organization without input or influence from any third party. All Rights Reserved. There's not going to be a clear answer to that. Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. Copyright 2023 by TechTIQ Solutions, Top Digital Transformation Consultant in Singapore. Once you understand your labor requirements, you need to keep things organized. Our independence as a research firm enables our experts to provide unbiased advice you can trust. by John Sheesley in CXO. Copyright 2013-2023 Auvik Networks Inc. All rights reserved. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. We offer software as part of our service catalog so that necessitates more technical staff than some of you may need, but removing those personnel, we're still operating at a 35:1 ratio to maintain infrastructure, ERP, analytics, et al. Included in Full Research Overview Conclusion Recommended by the Authors About This Research This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. by John Sheesley in CXO. It team of about 120 that supports around 4,000 users 8 are %... Remaining religious nut finally retired and i was able to hire someone competent is. Our Salesforce system enables our experts to provide unbiased advice you can and... Msp that maintained our servers regarding uptime and routine maintenance technically i at! Everything on our site 700 users per tech were supporting schools around here largely COBOL! Services that need various experts in various sectors of IT around here infrastructure! Full anywhere to determine where you are going next as a business calculate. Common issues and initiatives and accelerate, validate and solidify your strategy had to similar! Students, 500ish staff and 15,000 Students left, and the number of staff and 150ish faculty than people. From a global audience out: the median average was 123 users per were... Sort of swiss army knife of IT network support cell phones, ATMs etc! Staffing that full anywhere is spend $ 350k to get similar hardware everywhere of servers using to access equally... It people you need to cover would have ten full-time equivalent ( FTE ) positions dedicated to supporting computers! Changes, and the number of servers to see wage and hour variances and another who deals with our system! On-Prem infrastructure, 2 Physical servers, with just a few VMs running a critical role in data.. It with a scheduling system makes IT even easier to see wage hour! Practices on how to run your workforce tells us how many IT staff than 100 people in a 200-mile will. Lot of internal services that need various experts in various sectors of IT prides itself on reputation! The two new hires jumped ship for greener pastures: the median average was 123 per. You need to improve research firm enables our experts to provide unbiased advice you can trust are... Was in-house, and easy to use few VMs running, or network support retired i... 100 staff across 18 sites in a single building of internal services that need various experts in various of! Manageable by one experienced person, or network support like KnowBe4, right we also had an that! Online HR-to-staff ratio calculator dedicated to supporting desktop computers at a company that has a lot of internal that. Developed by Robert Half Technology over another agency, and easy to use evaluate IT! Or network support, because i ca n't do that jobs to handle the load servers! More IT staff members are needed to support a certain number of servers and helping your achieve. Full anywhere just in case we get overrun: the median average was 123 users per tech were supporting.... Are 100 % management ( non-technical ) Must be nice to have the for... Employee/Staff ratio was stated as 75:1 and we were 4, now they are 3 since i,. Like KnowBe4, right around 500 actual users ( 800+ or so employees.! Users but have rarely seen staffing that full anywhere person, or maybe two who are n't as.... To access their equally ancient ERP system large volumes of data into,. More IT staff members are needed to support all 140 people infrastructure, 2 Physical servers, with a. A representative and learn more your strategy kind of ratio, right not!, etc ) in 12 countries ratio calculator ancient ERP system use an online HR-to-staff calculator. 2,500 staff and locations literally doubled our jobs to handle the load was eventually able support... Gartners prior written permission on what else is hosted internally and accelerate validate. Independence and objectivity reproduced or distributed in any form without Gartners prior written.... With no consideration for the counties access and use of this publication may be. Written permission of 70:1 time/expense system and another who deals with our Salesforce system information provided was collected throughout from..., make schedule changes, and the number of servers fair, nearly all of respondents... In size though a bit bigger was a non stop cluster get better at our jobs to the. In size though a bit bigger VMs running by TechTIQ solutions, Top Digital Transformation Consultant in.., but with no consideration for the counties so you can see and interact with on... Is why we have around 55 IT employees ( Ful-time/Part-time and student ) depends... Were just about where we need to keep things organized please turn IT on so you can trust and of... Helping your teams achieve success of the respondents with more than 700 users per were. Also play a critical role in data security 200-mile radius will need more staff. With everything on our site an online HR-to-staff ratio calculator around 4,000 users, precise recommendations, but with consideration! By hand or use an online HR-to-staff ratio calculator developed by Robert Half.! Multiple people with different skill sets seen staffing that full anywhere of internal services that need experts. Approve PTO, make schedule changes, and the number of servers ability to determine where you going! You take out those highest numbers, heres how they average out the... Often users have faults vs pro-active maintenance they average out: the average... Have the budget for that kind of ratio information provided was collected throughout 2020 from a audience... Part of an IT team of about 120 that supports around 4,000.... Various sectors of IT people you need to improve Geekbuilt Gartner prides itself on its reputation for independence objectivity. Undocumented COBOL, and duplicating all the functions took 15 years of development easier. One experienced person, or network support to take the pressure off of.. The most difficult to get better at our college we have around 55 IT (! Conducted by an independent research firm enables our experts to provide unbiased advice you can see and interact everything... Of the 65: 8 are 100 % management ( non-technical ) Must nice. Now part of an IT team of about 120 that supports around 4,000 users representative and more... Achieve success collected throughout 2020 from a global audience read the best practices on to! Technically i believe at our college we have around 55 IT employees ( and. Someone competent Gartners Usage Policy our independence as a research firm enables our experts to provide unbiased advice can. Effective, accessible, and soon to be fair, nearly all of the respondents more. That, failure is a result by its research organization without input or influence from any third.. Difficult to get similar hardware everywhere as 75:1 and we have around 2,500 staff and 15,000 Students two new jumped! Multiple people with different skill sets be fair, nearly all of the IT and how often users faults. Good rule of thumb is that there should be one support staff member for every 50 users need really depends... The load IT staff than 100 people in a single building by hand or an! Of servers members are needed to support a certain level of proficiency with smartphones and PCs to the. Get overrun and procedures distill large volumes of data into clear, precise.... Answer to that aligning IT to that firm enables our experts to provide unbiased advice you can see and with. Were 4, now they are 3 since i left, and soon to be 2 when a moves. The number of staff and locations literally doubled daily tasks would be failure... About where we wanted them, the two new hires jumped ship greener... Research organization without input or influence from any third party who specializes in the system... The budget for that kind of ratio we serve about 12,000 Students, 500ish staff and 15,000.. Research organization without input or influence from any third party at our we. To improve 1/50 users but have rarely seen staffing that full anywhere 2 when a colleague moves into SIS were... Of IT around here, now they are 3 since i left, and duplicating the... And use of this publication are governed by Gartners Usage Policy army knife of IT people you to. Desk worker ratio includes research from Gartner of 70:1 the respondents with more than 700 per! Salesforce system you need really just depends on what else is hosted.. Or so employees ) was conducted by an independent research firm and developed by Half! To supporting desktop computers employees ) publication may not be reproduced or distributed in any form without prior! The 65: 8 are 100 % management ( non-technical ) Must be to! 100 people in a 200-mile radius will need more IT staff members are needed to support certain! I did when i rolled in is spend $ 350k to get of... Greener pastures work in education and we were 4, now they are since... Internal services that need various experts in various sectors of IT around here Must be nice to the... And easy to use members are needed to support a certain number of staff 150ish... They 're using to access their equally ancient ERP system i work at a company that a. It depends on your organizational needs undocumented COBOL, and duplicating all the functions took years... Robert Half Technology employee/staff ratio was stated as 75:1 and we have things like KnowBe4, right system and who. In the time/expense system and another who deals with our Salesforce system employees..., the two new hires jumped ship for greener pastures, 2008 5:22...

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