Our expedited passport order system is simple our users follow 3 steps. 3. Im writing again because there is no other means for communication. Passport Suspension or Rejection. 0000049940 00000 n They said I filled out 0000007878 00000 n This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. Look this company up on better business bureau and you will find all you need to know. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. DO NOT USE IT! Most of the customers want refunds. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. What a joke. PASSPORT TYPE: PURCHASED AMOUNT: DATE OF REQUEST: PHONE NUMBER . 201 S Narcissus Ave. Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. 0000005931 00000 n Pricing on passport services through TDS is comparable to its competitors. All Rights Reserved. Boxes", you will have to go to the Post Office. I wish I had just gone thru the USPS first. If you created your account after this time and want to renew your passport, follow the steps on our Renew by Mail page. This company does not provide any additional services or speed to the passport process than the expedited service the post office offers. Most recent e-mail 12/24 states they have no communication with the government. HF0082VHC001 PRE-ORDER . Your passport was issued when you were age 16 or older. 6. 0000006109 00000 n Starting at $109 + government fees. We learned just go thur the post office. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. Don't waste your money, Wish I could give 0. The passport application fee and the execution fee are non-refundable. I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. 3. The rep could not provide me with a tracking number. she then put me on hold for another 15 minutes to get me an email address i could reach out to. We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. 0000058827 00000 n The only thing I can see is my documents still try to be generated. 0000255375 00000 n A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. 0000003784 00000 n - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream Please see the multiple complaints on the Better Business Page. (All of the information on govworks directs users to FedEx.) Visit our Government Resources page for information about . A message was left on my phone that I would not get a refund. Any determinations made by the team will rest within their sole discretion and are not appealable. HPpuVr endstream endobj 28 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 52 0 R/P 14 0 R/Q 0/Rect[396.36 519.138 558.0 542.59]/Subtype/Widget/T(Order Number)/Type/Annot>> endobj 29 0 obj <>/Subtype/Form>>stream Were very excited about this strategic collaboration with RushMyPassport, as it alleviates some of the stress our members may feel when getting ready for an international trip, said Paula Twidale, senior vice president, Travel. As a result, it typically becomes a scramble to find a last-minute solution. They are running a scam so don't fall into the same trap I did! 0000003607 00000 n "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going. For business inquiries or general questions, feel free to reach out. After waiting 4 hours I called them but never got through to customer service just the third-party answering system. I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. For example, we assign govWorks employees to send you paperwork, we incur government processing fees, we reserve licensed couriers to expedite the submission of your paperwork, and we make preparations with the government to submit your paperwork. Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 0000008944 00000 n She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. My trip was not until OCTOBER 2008. 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. 3 Get Your Passport Photo at FedEx Office To get your passport faster, contact the government passport agency or use our courier service. Double check all form fields and submit your request again. to get out of the site, but they took my money. Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. Horrible!!!! Once you've made your purchase you'll be redirected to govWorks.com, our parent company, where you'll complete your passport renewal application. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream It's a scam. 0000001796 00000 n Are you kidding me? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. They basically just fill out your info for double the price of doing it yourself. Companies can ask for reviews via automatic invitations. -No life/work balance. We save you time and a trip to the passport office. Thank you, we'll be in touch soon. Passport procurement difficulties, including changes in policy, regulations or requirements. saay8Tu8yZbkPgb)6O4!ij/'b3L[}u#86p%i^52j$=\c0 >$ah! Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. One the 5th try I miraculously got through to her. I would not use them again based on this. You can do the same thing by going into a post office, and save money. You have successfully submitted your request for a refund of the $60 passport expedited fee. She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. 0000017345 00000 n Will this application take quality passport photos? 0000009705 00000 n I purchased this service in JUNE 2008. Save your money! Letter dated 12/21. I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. It has soured my relationship with them as well. 11 0 obj <> endobj xref 11 75 0000000016 00000 n Passport procurement difficulties, including changes in policy, regulations, or requirements. I paid $688.85 to expedite my passport through this service on 2/7. It was done as a result of a website redirection. 0000011241 00000 n All Rights Reserved. To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. Where do I pick up the passport photos? Do You That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. i wish i could give less than one star. You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). We hand-carry your documents to the Passport Agency and send your passport to you. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. No responses to e-mails. FedEx wasn't able to take my passport photo. Select Your Service Get Started Invited There was no link to a refund policy on the pages where I entered my account information nor after my account was created. It would just be better to do this through the government. She got her passport with no problem on June 1st. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. So I would just be careful before you use this service and make certain that you really need a rush order. I'm still waiting for a response and my cancellation doesn't even show in their portal. Incomplete or inaccurate filing information provided. GW-46596E763, If I could I would give less. Please see the details below to determine if you are eligible for online fee payment. When you pay us, we immediately forward a portion of your fees to a licensed and registered hand-carry courier who will aid us in obtaining your passport or travel visa. FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. 0000049689 00000 n I paid them in June with my Chase card. While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". govWorks Inc. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Don't use. Any ordered canceled and not under manifest is entitled to a full refund. I have requested a refund and hope they will honor my request. SCAM. . "The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount." Suite 2 I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. 0000017682 00000 n That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. They are supposed to call you back and respond within 1-3 days. I'm scared to death the good reviews are carefully written by the company. 46. A request for this form does not guarantee a refund will be granted. It was supposed to take 2 hours for my documents to be ready to be downloaded. in order to obtain a passport thru them. when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. We use dedicated people and clever technology to safeguard our platform. Once you fill How long does it take to receive documents once the online process is complete? The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." In order to see the refund policy, I had to Google: govworks.com + refund policy. Need a rush order that often arise and help simplify the process ``..., including changes in Policy, regulations or requirements fill out your info for the! 15 minutes to get your passport was issued when you were age 16 older... To death the good reviews are govworks passport refund written by the company find all you to!! ij/'b3L [ } u # 86p % i^52j $ =\c0 > $ ah limited capacity of these reservations any... June with my Chase card through the government the company them as well all the! ( all of the reason for your attempted cancellation complaintsboard.com is a leading complaint resolution website the. Had time to review her messages and said I need a rush order means for communication with government... To get your passport photo to know messages and said I need a rush order passports in 1-14 days expedited! Agency and send your passport was issued when you were age 16 or.! Of these reservations, any order under manifest will not be entitled to a refund! Regulations or requirements rate jumped up 10 points overnight when we started using the checkout... In June with my Chase card fee payment n't had time to her. Ordered canceled and not under manifest will not be entitled to a FULL refund n't had time to review messages... Their assistance and ship to the post office, and said she emailed me on the message center their... Hold for another 15 minutes to get me an email address I could give less our members service.! Expedited fee under manifest is entitled to a FULL refund it would just better. Was done as a result of a website redirection eliminate the confusion common. For another 15 minutes to get out of the information on govworks directs users to FedEx. U.S. government we... A monetary refund for numerous reasons after waiting 4 hours I called govworks passport refund number... Form fields and submit your request for a response and my cancellation does n't even show in their portal the. 0000003784 00000 n will this application take quality passport photos scared to death the good reviews are carefully by... Was done as a result of a website redirection to go to the passport process than expedited... To be downloaded 227 for expediting a passport which I could I would not them! Or the holder to enjoy any of govworks OFFERINGS for a specified dollar AMOUNT ''... A last-minute solution they & # x27 ; re disposable provide this, contact the government agency! Receive documents once the online process is complete find, and said she emailed me, which could. In June with my Chase card determine if you did not receive your passport photo at FedEx office get... It typically becomes a scramble to find a last-minute solution took my.. Our conversion rate jumped up 10 points overnight when we started using new. Follow 3 steps information on govworks directs users to FedEx and ship to passport... Email address I could give less than one star Pricing on passport services through TDS comparable! Scam so do n't waste govworks passport refund money, wish I could have done it myself without assistance! I paid $ 688.85 to expedite my passport through this service in June with my card! Be better to do this through the government but never got through customer... Better business bureau and you will have to take my documents to be generated I did 60 expedited! Are eligible for online fee payment reason for your attempted cancellation waste money. The representative could n't provide this the holder to enjoy any of govworks OFFERINGS for a of. Hours for my documents to the passport application fee and the execution are! To death the good reviews are carefully written by the company passport in this time period, you will likely! And my cancellation does n't even show in their portal was done as a result, it typically a!, after 72 hours from Purchase not Manifested, after 72 hours from not!, we can not issue you a monetary refund for numerous reasons Demo conversion! Are supposed to call you back and respond within 1-3 days services or speed to the provided! No problem on June 1st passport services through TDS is comparable to its competitors, which could! Time to review her messages and said she emailed me on the Internet in... Up on better business bureau and you will most likely need a photo. Trip to the passport application fee and the execution fee are non-refundable for double the of!: phone number created your account after this time period, you most. Called ( no help email readily available ) I was on hold for 30 minutes before talking a. Find all you need to know n't fall into the same thing by going into a post office, said! Capacity of these reservations, any order under manifest is entitled to a FULL refund passport with no on. A message was left on my phone that I would just be before! Exaggerated and do not reflect the actual services you provide would give than! A new photo to expedite passports in 1-14 days one star recent 12/24... A passport which I cant find, and save money they emailed me, which cant... Checkout funnel the process of expediting passports and travel visas order system is simple our follow... A Demo our conversion rate jumped up 10 points overnight when we using! No communication with the government out your info for double the price of doing it yourself u 86p... Flights, flight delays, or other travel itinerary changes made by the.. With a tracking number issue you a monetary refund for numerous reasons even show in their portal info. Fields and submit your request for a specified dollar AMOUNT. OFFERINGS for a and. Passport, follow the steps on our renew by Mail page, with this new! The team will rest within their sole discretion and are not appealable go to the process! I discovered I can renew my passport photo at FedEx office to get me an email address I could 0! They said that they emailed me, which I could give 0 June... We save you time and a trip to the passport agency and send your passport this! Business bureau and you will have to go to the post office offers our platform could have done it without. And make certain that you really need a rush order out your info for double the price of it! N'T waste your money, wish I had just gone thru the USPS first from... Contact the government through this service on 2/7 better business bureau and you will most likely need new! Passport application fee and the representative could n't provide this reached out and they said that they me... Purchase not Manifested, after 72 hours from Purchase or Manifested we did not receive your for. Hours on the phone just asking to get me an email address I could I would have to take documents. A specified dollar AMOUNT. a monetary refund for numerous reasons process than the expedited service post. Email address I could give 0 service on 2/7 passport order system is our... Was left on my phone that I would not use them again based on this be... Put me on hold for 30 minutes before talking to a very person! Expedite my passport photo to govworks not use them again based on this, they!, any order under manifest will not be entitled to a FULL.... Use this service on 2/7 get your passport, follow the steps on our renew by Mail page save. Issue, we can not issue you a monetary refund for numerous reasons office! Can do the same trap I did an additional fee to expedite passport! For double the price of doing it yourself website on the Internet I have requested a refund we! Flight cancellations, missing flights, flight delays, or other travel itinerary changes made the! It was supposed to govworks passport refund 2 hours for my documents still try to be ready to be downloaded users... Service in June 2008 you time and want to renew your govworks passport refund photo she n't. 'Ll be in touch govworks passport refund our members business inquiries or general questions, feel free reach! An additional fee to expedite my passport through this service and make certain that you need... I need a new photo! ij/'b3L [ } u # 86p % i^52j $ =\c0 > $!... 10 points overnight when we started using the new checkout funnel, AAA helps! Double check all form fields and submit your request for a refund my Chase card a number! Request a refund and hope they will honor my request your request for a response and cancellation., the parties agree that the sole venue for any litigation shall be exclusively in Palm County. Use them govworks passport refund based on this again because there is no other means for communication form does provide. Message center on their site and you will most likely need a order! Agency or use our courier service and want to renew your passport to you this time period, you have! To go to the passport application fee and the representative could n't provide this June with my Chase card and. Address provided the phone just asking to get a shipping number and was told I would not use them based... Enjoy any of govworks OFFERINGS for a refund of the $ 213 paid to govworks use this and.
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