You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. And you cant do it online. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. 6. Log into your account. Field Technician (Current Employee) - Charleston, WV - August 29, 2017. While Suddenlink doesnt offer 24/7 customer support, its pretty easy to reach a real human by phone at +1-877-794-2724 or by visiting one of its many local stores. ** Your original arrival window was from Channel 7 investigated dozens of complaints against the company Suddenlink. If one of the scenarios below fits your situation, follow the corresponding directions and see if they resolve the issue. Navigate and click on "Account Information.". Call Suddenlink customer service at: 877-694-9474. Do you really want Before contacting them, items GetHuman-geri_vin may need: Make use of the after-hours payment drop box (available at some but not all locations) if face-to-face business isnt your thing. In the the event you have an issue that is not covered within our service guidelines, we have. Your communication is a gift to us. Optimum.net is compatible with a wide range of browsers. On the day of your appointment please chat with us to cancel or reschedule. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. - Each representative that I spoke with assumed that I wasn't home or that I missed the technician's calls, and that I wasn't telling the truth. I called once again to say that we have recieved neither. 3. 134 people from New York are already using community phone landline service. However, there are no legal ties to stop you from taking steps to cancel the Suddenlink service. If you choose to cancel them, repeat the process that you used for canceling Suddenlink. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. What to do If You Are Unable to Cancel or Have Unnecessary Fees. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. If you want to try out another provider, its easy to find an alternative to Suddenlink. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. 2022 Community Phone. - I had to wait 7 days before an appointment was avilable. It also doesnt hurt to have a physical place to drop off payments before you get zapped with (another) late fee. Before you call Suddenlink Communications about an issue, try some basic troubleshooting. Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. Currently, your technician's ETA shows to be between 2:40pm - 3:40pm and is still a go for today. Any outstanding charges for equipment or other services will be added as well. Something else to consider is Suddenlinks Business Premier Technical Support. She then asked to make sure that we needed a phone line serviced. Next, please navigate to the account information section and click on it. {{appointmentCancelSelected.labelDuration}}. Has your service with Suddenlink left you disappointed? By signing up, you agree to our Terms of Use and Privacy Policy. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. The fee is about $200 together with other outstanding service and equipment charges. However, not all browsers allow you to take advantage of all the new features. to cancel your appointment set for: DoNotPay Can Terminate Your Suddenlink Subscription Instead of You, Type in Suddenlink as the service name you wish to cancel. There are no contracts, no hidden charges, and you have a 14-day risk-FREE trial. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. Suddenlink is a U.S.-based service provider of cable television, home phone, mobile service, high-speed internet, home security, and advertising. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Your appointment will last about {{appointmentViewSelected.pacDuration}}. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. You will receive an email Lorum ipsum. {{appointmentRescheduledSelected.APPOINTMENTTYPE}}. Digital voice service for Residential and Business. It applies only to the monthly fees. Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. Sit back and relax while we do the work. How To Cancel Suddenlink Online in 2022. Suddenlink Communications is a telecommunications company that belongs to Altice USA. Check out what Community Phones customers say about them on review sites. 119.82.227.201 2023 CSC Holdings, LLC. Theme Scene is an independently owned cable TV & internet is comparison review resource. All rights reserved. ^Greg" Status as of {{mm}}/{{dd}}/{{yy}} Best of the Best. You could cancel service in two ways: online or on the phone. A population of about 6.8 million can access their digital voice, TV services and cable internet as of 2020. We are here to help and would be happy to check on your appointment for you. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. I missed a job interview and a get-together with friends online. It is owned by Altice USA, one of the largest American cable operators. If you decline these, the rep will guide you through the cancellation process. Will Suddenlink Let Me Pause My Subscription? Reddit and its partners use cookies and similar technologies to provide you with a better experience. If youre not certain which service will work better for you, check our succinct comparison breakdown below: When youre paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. Best deal on a Fiber future proof for suddenlink? - At Aug 4th at 11:45am there was no tech and no call. First, you need to visit their website and login with your account details. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. 4. Pricing, terms, and offers subject to change and discontinuance without notice. Reliable landline service, no internet required, Caring for loved ones has never been so simple, Our Values, Mission and Cultures at the Company. Sudden link is too expensive with hidden fees everywhere. Get a confirmation email once things have been canceled. - I had to wait 7 days before an appointment was avilable. If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. to cancel your appointment set for: Do you really want They called, I pressed 1 to connect, sat on hold for 29 mins until it disconnected. Click on 'Account Details' and then 'Terminate Account'. If you see an outage in your area, Suddenlink is already working to resolve it. These are specially designed for majorly cable TV purposes which have been embraced by some companies which Suddenlink is among to carry an uninterrupted digital data. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. It offers a range of services including high-speed internet, cable television, broadband phone, advertising, and home security. ): 9:00 a.m.6:00 p.m. (CST) possibly compatible with other network providers. Cancel Direct Line Auto-Renewal Before You're Charged Again! Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! FInally she asked for my email which she said matched, so she was able to help me. All times are central standard time (CST). suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. Feel free to drop us another DM for further assistance. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. The service is outrageously overpriced, unreliable and customer service is non-existent. to cancel your appointment? Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! Click on 'Account Details' and then 'Terminate Account'. Open a blank MS Word or Google Doc document. To cancel after the first 30 days, please call 1-833-369-1227. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. When you need help, its nice to meet the (hopefully) sympathetic eyes of a real person wholl (hopefully) recognize you need real help. You may cancel your Subscription Plan within the first 30 days by contacting HelloTech support at support@hellotech.com or calling 1-833-369-1227. Dont even think of doing it via text. the company sets high demands on employees, there are only 4 levels of advancement . Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. Ask what hidden fees you might face as a result of cancelling your service. Do you really want Yes, a termination fee is involved especially when you terminate or either downgrade a service before the expiration time. On June 10, 2022, Suddenlink. Suddenlink should be called SuddenDisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration. We can help you file a claim against Suddenlink and ensure your account gets closed. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. Have an issue that is not covered within our service guidelines, we have easily avoid unsolicited... The corresponding directions and see if they resolve the issue repeat the process you... As well 4th at 11:45am there was no tech and no call not all browsers allow to. Ms Word or Google Doc document the job, they offer medical benefits but the average joe Employee can afford! Technical support ( CST ) York are already using Community phone landline service 11:45am there was no and! The problem persists, call Suddenlink customer support number: 1-877-694-9474 you can easily avoid unsolicited. 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