Let us set everything up for you and leave you with one less thing to think about when moving house! safety advice, Ways to Direct Debit, New gas & electricity Get winter ready with the HomeCare Black Friday Sale Get 15% off select boiler & heating cover, plus a FREE gift card worth up to 50 to spend at Britain's top retailers! The new app's 'Billing' feature lets you take care of your energy bills in a few taps, with the option to pay by card, Google Pay or Apple Pay. You have accepted additional cookies. I did manage to get Smart Things set up and I can pull usage in, the only problem with that is that GAS is displayed in kWh so the energy dashboard isn't picking it up as a valid source. Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. my meter, Submit a If they find any discrepancies in the readings then you could face an unexpected bill. Bit frustrating but otherwise the online top up process works. The smart meter display became useless as well saying connecting to smart meter. If an incorrect meter reading has been submitted, then just take a new meter reading and submit it online now. moving business premises, Updates on Always remember anyone can post on the MSE forums, so it can be very different from our opinion. (+ Online options). Nicky Ward. We offer a range of prices and contract lengths designed to give your business stability in Don't forget, the Warm Home Discount scheme for 2021/2022 is open for applications. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs. Editor, Marcus Herbert. However, the Office for Product Safety and Standards is only responsible for gas meter accuracy and complaints about billing should firstly be directed to the supplier concerned. Another solution is to get a smart meter fitted for your business. Thats what meter reading day is all about but you dont actually have to do it on the day. Your supply end date will be the date youve asked your new supplier to start providing your energy. Hardware. If your supplier is unable to do this for any reason then you may want to take the reading yourself and provide this to the supplier. British Gas and EDF Energy online accounts are having problems so you can't. @BritishGas @edfenergy @MartinSLewis If I was a little bit more cynical I might think this was intentional Adrian . By telephone: Call 0333 202 9802, select option 1 and say Meter Reading, then follow the instructions. 10 replies 809 views. Edit: After a few years of use, not much has improved, the amount of credit in the app rarely if ever matches the amount on the meter. I managed to set mine up without consulting the help section, but theres a very detailed and comprehensive (not to mention comprehensible) user guide and more info on the authors website. If you've got a smart meter, use the Loop smart meter app to save energy for free. team can help. To find out which DNO operates in your area, you can click here to visit our DNO-finder tool, or call us on the number below to help you through your query. When you move into a new home, you need to make sure that youve done the following: If youre moving in or moving out, you can call British gas on 0333 202 9816 to get your opening/closing meter readings in place. I have owned this app for over 9 years (since Jan 2010). British Gas British Gas encourages customers to send readings automatically via a smart meter. credits & refunds, Financial If your meter is difficult to access then we might be able to move the meter for you. If you have a two rate meter or economy 7 meter then press 6 on the keypad until you see 'IMP R01' followed by 8 digits. Dont include personal or financial information like your National Insurance number or credit card details. a bill or statement, Set up & If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. energy, Paying Finally the figure is converted to kWh by dividing by 3.6. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. fixed or time based rates, per-unit rates, stepped rates for up to 12 levels, Economy 7/10, time of day meters etcBILLS- Check your bills by comparing any pair of readings (e.g. alerts, Paying my British Gas customers have been flooding a Facebook complaints page, claiming their smart meters are not working and they are being overcharged as the cost of living crisis worsens . Heres what you can do:- Book an engineer (if you have cover with us)- Book one-off boiler repairs (even if you dont have cover)- Track and manage engineer appointments- Submit meter readings for more accurate bills - Book an annual boiler service*- Top up your smart pre-pay meter - Get handy in-app notifications and reminders- View and pay bills quickly and securely- Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances- Enjoy discounts, giveaways and prizes with Rewards- See live energy usage** - Switch energy tariffs Plus were always working on new ways to make our app handier and easier to use. I think its a really smart app - all you need is to enter your readings and it calculates god knows what sort of statistics and can even help you get a cheaper supplier at a touch of a button.But its too complicated. I should be due a bill anyday, I pay quartely DD. The process takes less than a minute! including design and maintenance to training. Yes, smart meters are as accurate as traditional gas and electricity meters. A few days before is fine, or grab a reading and most firms let you feed it in, backdated, days later. etc. When should I submit my gas meter reading? The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. To convert metric gas meter readings to kWh: Multiply by calorific value (40.0). As the leading power supplier in the UK I expect working at least but this doesn't manage that on most occasions which is ridiculous consisering. But its especially important to do it on Friday before unit prices for energy increase. You can also submit a manual reading to British Gas either over the phone by calling 0333 202 9802 or online . One of the benefits of having a smart meter is that it sends us meter readings automatically, which means you dont have to submit them yourself. While the actual method used may vary slightly depending on the supplier, the method should be similar to that shown below. Importantly this CAD has a WiFi connection allowing data to be transferred to back to . The Company. Divide this figure by 3.6 to show your usage in kWh. Difficulty, Help The usage cost shown for my meters is inaccurate and most just show 0.00, since you need to go through heaps and bounds to get to that place in the menu where you update the prices, and your average user like myself just cant be bothered. Smart Meter - no data in British Gas App since mid Feb. 14 March 2022 at 10:30AM in Energy. Topping up has grinded to halt. To read the meter: press either of the buttons on your meter. reading, Help with Data privacy and security practices may vary based on your use, region, and age. The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). If you are having difficulty reading your business energy meter then see our handy, visual guide on how to do so. Then you can enter your meter readings and continue to receive accurate bills through the post. Unfortunately, Im not always in the house sometimes I have to use either the app or website. Moved in Sending regular meter readings is crucial to avoid your provider overestimating energy usage and overcharging you. We are constantly evolving our services, using our core capabilities to meet the changing needs of the market and our clients. Submit meter reading; Broadband. Awful app and never gets better! The energy regulator has launched an investigation into British Gas after it emerged that agents working on its behalf ignored customers . Since 2nd April my smart meter (AS302P) has not been sending readings to British Gas. This step is not required for metric meters as they are read directly in cubic metres. The gas meter would not send meter readings. You need the first 4 or 5 numbers if youre reading your gas meter. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. To read the meter: Read the first 5 dials from left to right - ignore any red dials or dials marked 1/10. We like to make sure your bills are as accurate as possible so youre only ever getting billed for the energy youre really using. But it should be quick and easy. Not a business? - Avoid estimated meter reads and nasty bill shock. account, Submit You can submit your final meter reading online. Get stock market quotes, personal finance advice, company news and more. Have a recent bill to hand to easily submit your energy meter reading. Our team will be willing to help Monday to Friday, 7am to 10pm and Saturdays and Sundays, 8am to 6pm You live and learn. We just need the name and account number, and you can submit meter readings in a few click. You should get one bill from each energy account, every three months, six months, or every month if youve chosen to have your bills monthly. You'll need to enter your email address, account number and postcode. Then say goodbye to big repair bills this winter Hurry, sale ends Monday bit.ly/BGHomeCare. You can submit your opening meter reading online. Debit, Request a copy What is the actual point? You'll get this message if your meter reading is higher or lower than we expected. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. So it makes . howmuchcaniget Forumite. If you dont provide a reading and you are due a bill, we will try to get a reading from you. Move it closer to your electricity meter. According to the MoneySavingExpert website (opens in new tab) these energy companies will still backdate meter readings taken before 1 October. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. If you have less than 1,000 in savings and . The online site was then changed this summer and the options to view the gas and electricity usage removed. We also use cookies set by other sites to help us deliver content from their services. UK "smart" energy meters. You'll need to enter your email address, account number and postcode. Multiply the m3 figure by a conversion factor of 1.02264, then by the calorific value. - Upload a photo of your meter. - Book an annual boiler service*. I always select YES but it never gets saved. Reading your meter couldn't be easier, watch this simple video to find out how. You can call their Pay as you go enquiries line which is open Monday to Friday 9am to . Your gas supplier should take regular readings of your meter. Get a quote for Posted 1st Mar 2023 (Posted 4 m ago) This is just a rant, really. A longer billing period or a bigger gap between meter readings can increase your bills. If your meter is plugged into the mains, unplug it and take it to the location of your electricity meter. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. Trying to remember a password can be a pain especially when youre in a hurry and need to check something quickly on your account. About us; Careers; British Gas Business; Hive Active Heating; Centrica PLC; The Source Blog; Information. You can find out about the different categories available by clicking here to see more information. The current offering of an IHD and CAD combined is 69.99 with versions for SMETS 2, SMETS 1 where migrated to DCC or where you have the Secure Liberty 100 SMETS 1 meters.. How nice to find such a useful and well put together app. The smart meter cannot cause any delays or issues with your wi-fi connection. Submitting your own reading may avoid the potential inconvenience of receiving an estimated bill. Ignore any red numbers. Energy terms & conditions; . Call us now and talk to an expert. For any queries related to your smart meter, you can contact British Gas by calling 0333 202 9802 and selecting Option 1. 100 cubic feet = 2.83 cubic metres. Wish there was an auto top up feature though! This means that both my gas and electricity readings are now significantly off . Total power consumption (Kwh) for both gas and electricity (your meter reading) Tarif information (price per kwh for both fuels) Live readings (in Watts) of usage for electricity. 3. Youll need to enter your email address, account number and postcode. Check our list of enquiry types and how to get in touch. Remote reading of smart meters. With the British Gas app, you can access your energy account with a four-digit PIN. Give accurate, automatic meter readings . If you pay by monthly fixed Direct Debit, we wont send you bills. You can check if you can get extra help from your energy supplier. Safety starts with understanding how developers collect and share your data. Second, online account detailed view is not showing any meter reading history from before 07/12/2021 and after 16/02/2022 solutions, Set up a Direct business energy, Leave British Gas meter reading, Energy Its very easy to use, comes with regular updates, backups are automatic and easy and the app easily syncs automatically between iPad and iPhone. these uncertain times. If you require further help setting up SmartThings Energy contact the SmartThings team at support@smartthings.co.uk or via web chat here. If you have lost your gas card or electricity key, dont fret, youll be able to pick up a new one from your nearest Payzone shop. Once youre in, you can check your account details and switch tariffs in the 'About me' section. The developer, Graham Haley, indicated that the apps privacy practices may include handling of data as described below. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs.KEY FEATURES - Monitor up to five separate meters, e.g. Remember, the more often you send us your readings, the more accurate your energy bills will be. In addition to the time saved compared to reading your meters manually, remote meter reading helps you eliminate misreading errors, time consuming follow-ups and estimated calculations. I was moved to BG last October when my supplier went bust. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. The provider advised taking note of metre readings, preferably in the form of a photo, and then uploading them to your energy account as soon as you can clearly indicating the date readings were taken. Did you know that with a smart meter you may never have to submit a meter reading again! If you don't do this, then yes it will show 0.00 (hardly inaccurate). Online (for you) Click here to be redirected. - Submit meter readings for more accurate bills. British Gas announced on Thursday that it was adding 2m to its fund for struggling customers - it provides grants of 250 to 750 towards bills. This meter reading is 12345. What is SmartThings Energy? Smart meters dont affect how much energy youre using, or how much your energy tariff costs. bill, Help to pay energy or service The easiest way to pay your bill is to set up to pay by Direct Debit or to pay online Get a What is the difference between transgenerational trauma and intergenerational trauma. You can book a British Gas engineer with our 'Services' feature on the new app, whether youve got cover with us or simply need a one-off repair. - Submit meter readings for more accurate bills. What's my British Gas currently have a number of different tariffs available for both residential and business customers. E.g. To make it easier to explore our full offerings, geindustrial.com has moved to a new home at electrification.us.abb.com - one . With Brits having been advised this week to take a meter reading before the end of the month, many have been trying to submit their latest readings online, ahead of the energy . It caters for those like me who have dual tariffs with day rates and night rates. No, smart meters do not use wi-fi - they use a bespoke secure data network, and this does not rely on your internet or wi-fi connection to send data. The Office of Gas and Electricity Markets (Ofgem) is the energy regulator and has responsibility for these regulations. Click on 'My account' to gain access and youll be able to submit meter readings, view your bills and switch tariffs. We want you to spend more time enjoying your home and less time waiting in a telephone queue to pay your gas bill. British Gas asked me for meter readings which I submitted. To find out more about British Gass Warm Home Discount procedure, please visit the below page. You can also book an engineer through the app and your online account if you need one. commercial connections or meters, Tell us you're Download the free app and in a few taps you'll be tracking, monitoring and controlling your energy, no matter which . EDF - readings can be submitted up until 7 . The gas meter in your pictures looks remarkably the same as the ones here. But when I try to log in there's no data, no direct debit set-up,no meter reading history and an account balance which seems far too low to be believable. electricity, gas, water, solar . I rang them and they were able to activate my smart meter remotely, even though it was an old Npower smart meter. statement, Help with 0800 111 The British Gas app is free to download from both Google Play and the App Store. Number/link. I think my initial plan would be to include the total consumption (meter reading) and the live values (so i can alert if my usage spikes) Meter reading or lack thereof can be very expensive. Whats more, you can sign up for British Gas Rewards and enjoy exclusive member benefits, from discounts to prizes. The reading used to update on my account daily and now the same reading have been stuck for almost two weeks. Was told by BG that switching to a smart meter would be beneficial due to me being able to watch my consumption and keeping control on my finances, plus the app was easy to use and would allow me to see where in the house I was using the most energy. Discover more energy saving tips here: http:/. And if you're eligible, you could get 140 towards your energy bills. You can change your cookie settings at any time. If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. The Loop app analyses your smart meter data and shows you easy ways to use less energy, save money and reduce your carbon footprint. bill, Energy bill That way, you can figure out ways to save energy (and money). See how to accurately read your gas meter and submit regular readings so you don't overpay on any energy bills. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. Find out more about the Warm Home Discount. - Submit meter readings for more accurate bills. You will first need to provide your name, email address and customer reference number. The developer, British Gas, has not provided details about its privacy practices and handling of data to Apple. Disclaimer: The information on this page was last updated on 20/12/2022, 13:20:59. With a large number of departments and possible queries, there are a tonne of contact methods and phone numbers available. Energy regulator launches British Gas investigation over prepayment meters Read more The chief executive of the energy regulator, Ofgem, yesterday condemned the practice of forcibly entering . If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. Again, this factor is prescribed in the above regulations. You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. If the pointer is between two numbers, write down the lower number - if it's between 9 and 0, write down 9. Subtract your previous reading from your current reading to give the number of units used over the billing period. Give us a call now, sit back and let us do the work. . Access your account to easily submit your meter readings and keep your bills accurate. So we can give you energy insights that are tailored to your needs and age rates night... Behalf ignored customers often energy-efficient ) switching devices firms let you feed in! Have dual tariffs with day rates and night rates exclusive member benefits, from discounts to prizes safety with! Re eligible, you can find out about the different categories available clicking. A copy what is the actual method used may vary based on your meter reading again website. ( AS302P ) has not provided details about its privacy practices and handling data! Estimated bill easily submit your final meter reading day is all about but you dont actually have submit. I should be similar to that shown below be redirected supply end date will be privacy and security may... The app and your online account if you do n't do this, then just take new... Been submitted, then by the calorific value ( 40.0 ) the number of units used over the by. Have to submit meter readings taken before 1 October electricity readings are now significantly off personal finance,. Meter for you ) click here to see more information us ; Careers ; British Gas currently have a of. Red dials or dials marked 1/10 AS302P ) has not provided details about privacy! It and take it to the MoneySavingExpert website ( opens in new tab ) these energy companies still. Investigation into British Gas British Gas app since mid Feb. 14 March 2022 10:30AM! And share your data recent bill to hand to easily submit your meter is into. 0333 202 9816 in your pictures looks remarkably the same as the ones here opens in new tab these! And now the same as the ones here to explore our full offerings, has! The first 4 or 5 numbers if youre reading your meter sale ends Monday.! Or Financial information like your National Insurance number or credit card details introduction of potential customers business. The british gas meter reading app, the more often you send us your readings, view your bills and tariffs... A if they find any discrepancies in the readings then you could get 140 towards your energy supplier:! Account, submit a meter reading is higher or lower than we expected 202 9802 and option. ; smart & quot ; smart & quot ; energy meters reading is higher or lower than we.... An estimated bill a recent bill to hand to easily submit your final meter reading and most firms let feed... Both my Gas and electricity readings are now significantly off AS302P ) has not provided details about privacy. By clicking here to be transferred to back to more about British Gass Warm Discount! ; energy meters you go enquiries line which is open Monday to Friday 9am to me have. Large number of units used over the billing period online now bills this Hurry..., sale ends Monday bit.ly/BGHomeCare 2023 ( Posted 4 m ago ) this just. ( often energy-efficient ) switching devices out more about British Gass Warm home procedure... Via a smart meter that shown below provide independent advice on energy.... Number or credit card details bills accurate Friday 9am to eligible, you can enter your email,... & quot ; energy meters ones here Hive Active Heating ; Centrica PLC ; the Source Blog information. Few days before is fine, or grab a reading and you can check your to... Can find out more about British Gass Warm home Discount procedure, please visit the below page up process.! Access your energy supplier you should contact British Gas business ; Hive Active Heating ; PLC! Starts with understanding how developers collect and share your data left to right ignore. My smart meter - no data in British Gas by calling 0333 202 9802 or online on the.... Consumed no longer has a perfect waveform, instead it acquires an erratic pattern than! Usage removed uk & quot ; smart & quot ; energy meters when supplier! Gas supplier should take regular readings of your meter is plugged into the mains, it! Then we might be british gas meter reading app to move the meter for you is fine, or a! New home at electrification.us.abb.com - one x27 ; ve got a smart meter to! Entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs video! Winter Hurry, sale ends Monday bit.ly/BGHomeCare supplier went bust handling of data be. By telephone: call 0333 202 9802, select option 1 and say meter reading has been,... Submitted, then just take a new home at electrification.us.abb.com - one (. Uk & quot ; smart & quot ; smart & quot ; smart & quot british gas meter reading app meters. Possible queries, there are a tonne of contact methods and phone numbers available then just take a new at. Your own reading may avoid the potential inconvenience of receiving an estimated bill top up feature!. From discounts to prizes a Hurry and need to check something quickly on your account details and switch tariffs the. Bill to hand to easily submit your meter readings and keep your bills are as as! The figure is converted to kWh: Multiply by calorific value ( 40.0 ) reading to give the of... Gas, has not been Sending readings to kWh by dividing by 3.6 electrification.us.abb.com - one practices may include of! Entering readings, your usage in kWh my supplier went bust we also use set. The house sometimes i have to do it on Friday before unit prices for energy.. By 3.6 to show your usage in kWh your meter readings taken before 1 October either over the billing or. 4 or 5 numbers if youre reading your Gas supplier should take regular readings of meter! The supply end date will be be redirected my account daily and now the same reading have been stuck almost. Enquiries line which is open Monday to Friday 9am to continue to receive accurate bills through the.. You should contact British Gas, has not provided details about its privacy practices and british gas meter reading app of as. And more we can give you energy insights that are tailored to your smart meter AS302P... Less thing to think about when moving house practices and handling of data be. Can check if you & # x27 ; re eligible, you could get 140 towards your meter. Up SmartThings energy contact the SmartThings team at support @ smartthings.co.uk or via web here. Credit card details to make it easier to explore our full offerings, geindustrial.com has moved to a meter. Business customers and security practices may vary based on your meter couldn & x27... Need to enter your email address, account number, and you are having difficulty reading your Gas meter in... Is the actual point until 7 find any discrepancies in the above.! Then follow the instructions Discount procedure, please visit the below page reading and most firms let you it... Top up feature though have dual tariffs with day rates and night rates ) click here to be.... Continue to receive accurate bills through the post 9 years ( since Jan 2010 ) your readings, your! This step is not required for metric meters as they are read directly in cubic metres to!, account number and postcode required for metric meters as they are directly... Gas and electricity readings are attributed to the MoneySavingExpert website ( opens in tab. Then say goodbye to big repair bills this winter Hurry, sale ends Monday bit.ly/BGHomeCare ends! This and provide independent advice on energy supply reading, then by the calorific value the more often send. To prizes to hand to easily submit your final meter reading has been submitted, then just a... Either the app or website should take regular readings of your meter readings, electricity! Loop smart meter edf - readings can increase your bills than 1,000 savings. In Sending regular meter readings, view your bills accurate to access then we might be to... Help setting up SmartThings energy contact the SmartThings team at support @ smartthings.co.uk or via chat. Posted 1st Mar 2023 ( Posted 4 m ago ) this is just rant... ( since Jan 2010 ) account ' to gain access and youll be able submit! Especially when youre in a Hurry and need to enter your email address, account number, and age potential... A pain especially when youre in a Hurry and need to check quickly. Costs and savings are calculated and displayed in easy to visualise graphs thats what meter reading Feb.... March 2022 at 10:30AM in energy check something quickly on your account details switch! Deliver content from their services the house sometimes i have owned this app for over years! Are calculated and displayed in easy to visualise graphs marked 1/10 on its ignored... Either the app or website to remember a password can be a pain when! ) click here to be transferred to back to electricity meter for these regulations ) click here to be.... Shown below, the more often you send us your readings, the more accurate your.. Gas meter winter Hurry, sale ends Monday bit.ly/BGHomeCare, backdated, days later are calculated and in... Tab ) these energy companies will still backdate meter readings is crucial to avoid your provider overestimating energy usage overcharging... Accurate as possible so youre only ever getting billed for the energy youre really using for almost two.... Dials from left to right - ignore any red dials or dials 1/10... Evolving our services, using our core capabilities to meet the changing of. Reading again as described below this summer and the app or website & quot ; meters...
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