Maximum flexibility in this situation is critical, as there's no way of knowing now what trips will be available when travel begins to resume and at what price. We still had credit left so we upgraded air, paid gratuties, added a drink package and still have more left we can use for spa or excursions. I don't think it's false hope when we need an official confirmation. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. Would you be willing to be flexible on where you sailed with the line? Our original Viking cruise was booked for July 2020. What's the downside to us? In this full review of the maiden voyage of Margaritaville at Sea Paradise we share read more. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. I got through but my friends who were traveling with us did not so Wayne got us all conferenced in together. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Separately, the remaining 28 guests will also be quarantined. When Are Cruise Lines Around the World Expected To Resume Service? For more TPG news delivered each morning to your inbox, sign up for our daily newsletter. This is a decision we made with a heavy heart, but with present circumstances what they are, we are unable to deliver the high-quality Viking experience for which we are known. Check here before booking an award fare. Started June 21, 2021, By We booked a different one that was a little longer (and a higher price) and we upgraded our cabin. But in a one-on-one interview with TPG earlier this month, Norwegian Cruise Line Holdings CEO Frank Del Rio said he hoped itineraries would be able to remain the same as cruising starts up. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. In the OP'ers case, the parents opted to rebook to a later cruise (2022), so have already used any FCV that was issued. The key takeaway: Before taking a credit from a cruise line, you should be comfortable with the possibility that the way cruise ships operate in the next year or two may not be quite the same as the way they've operated in the past. Powered by Invision Community. Learn more. Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the . I think I can make better use of the money in the market for now than let it sit around. CC Help Jenn Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the continuing battle against the coronavirus pandemic. We will stand by our guests, employees and partners in these challenging times and hope that they in turn will stand by us. If you used a travel adviser, have them handle the details on your behalf -- though be aware that many agents are as overwhelmed as the cruise lines are at this moment, and rebooking, refunds or future cruise credits may take some time to be issued. It's one thing to continue the cruise even with a low number of passengers, it's another issue if there is a possibility of war breaking out. Maybe Viking has some special deal with Israel. When you visit this site, it may store or retrieve information on your browser, mostly in the form of cookies. I believe Ive read on these forums something about receiving a cash refund after waiting for a voucher to expire. A handful of lines offer online rebooking and refund options: (only for cruisers who want a complete refund and not a Future Cruise Credit), (only for voyages booked on MSC's U.S. website). Note, though, that both executives said that even when cruise ships start to come back, they would come back slowly. However, if you would prefer the alternative please call Viking at 1-833-900-0951 or contact your Travel Agent by March 25, 2020. Please view our advertising policy page for more information. My hope is to get our money back but FCC two years out is acceptable. Your contract is with Viking River Cruises UK Limited, a company registered in England and Wales (Co. No.01283655) whose registered office is at Nelsons House, 83 Wimbledon Park Side, London, SW19 5LP. Just got the email cancelling our Jun 27 Majestic Fjords sailing. Refund. You can see their letter to guests below: Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. I am sure you recognize that COVID-19 has made travel exceedingly complicated. The coming weeks and months are uncertain for cruising in general, but for lines like Viking, with smaller fleets, it can be all the more challenging. The issue for cruise lines right now is that their revenues have plummeted much faster than their expenses, and their cash on hand is flying out the door in the form of refunds to customers. Celebrity Cruise ships that left U.S. ports before the midnight deadline and international ships will operate as scheduled. That's the new plan at Carnival. Princess suspended its operations for 60 days, so no cruises will operate until May 11. If the cruise is cancelled after you have embarked, all Shore-ex are refunded to your ship account. Don't -- Chances are, your voyage will be one of dozens that are canceled at the same time. We just got done re-booking for our cancelled mid June cruise. For most cruise lines, as long as you cancel before your final payment date, there is no penalty. What might work us to ask if they could transfer the money paid to another cruise in somebody else's name. (Enrollment required for select benefits.). Before you accept a future cruise credit, ask yourself this: If your cruise line significantly changes its routings, would you be OK with that? Disney Cruises will offer full refunds or credits to passengers on affected voyages. If you were talking to Viking about a cruise that was as far off as your other cruise, they might be just as confident in keeping you updated. In a research report sent to investors last month, leisure industry analyst Harry Curtis of Instinet suggested all three of the giant cruise companies that dominate cruising -- Carnival Corp., Norwegian Cruise Line Holdings and Royal Caribbean Cruises -- had enough liquidity and borrowing capacity to survive a period of near-zero revenues into . All countries are closed to tourism, like any of us would want to go, we cant fly out so whats the hold up, I dont get it. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. These Future Cruise Vouchers will also be fully transferable. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Also know that whiile many cruise lines will be automatically processing Future Cruise Credits for those on affected voyages, this can still take several weeks to complete and depands largely on the individual cruise line. I know we can rebook but with AA we have to fly within 12 months from the time we booked which would be Nov 19 2020. To check what makes the most sense for you, and if your cruise deposit is refundable, read the following information compiled by Cruise Critic. We upgraded our stateroom DV1 to PS2 and air from economy to comfort. Really!!! But that might not be the case. In most cases, cruise lines are still awaiting guidance from local governing bodies about how to proceed. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. No real reason to plan a vacation if you can't get off the ship. Norwegian Cruise Line Holdings is the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Refunds come with future cruise credits of 25% to 100% of the original cruise value depending on when the refunded cruise was to depart. BTW, earlier this year, Viking was offering 6 months to everyone. In addition to COVID, there was the issue of Russian military buildup along the Ukraine border which I feel was a major factor in Viking canceling the 2021 Ukraine river cruises. The current welcome offer on this card is quite lucrative. Credit card insurance or any other still requires cancellation to be for a covered reason. Learn more. It then would put a few more ships into service every month. You'll want to be able to pounce at the very best offers. Maybe other places as well, I'm not sure. I have said before that we will only sail again when it is safe to do so. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Last week, American cruise line UnCruise Adventures was forced to end a sailing early after a passenger was notified they tested positive for the virus, requiring passengers and crew to quarantine. By proceeding, you agree to Cruise Critics, What Should You Do If Your Cruise Line Cancels Your Cruise. If you are booked on a voyage that is in doubt because of the new rules issued by local authorities (such as cruises to Canada & New England, or the Mediterranean), it is best to sit tight and wait for the cruise line to issue guidance for these itineraries. Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. I am sure you recognize that COVID-19 has made everyday life more complicated. Nonrefundable cruise deposits are usually associated with promotions and offers that not only provide fare discounts, but potentially onboard credit and other added-value perks. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Bookings with refundable deposits are often eligible for price adjustment -- before the final payment date -- as well as changing to a different sail date or ship without penalty. You can read more about how this all got started here. However, if you would prefer the alternative please call Viking at 1-833-900-0951 or contact your Travel Agent by March 25, 2020. It's also possible cruises won't be among the best deals around. Take some time to research future cruises so that when you are contacted, you can complete everything in one transaction. Since you seem to be skeptical, that's cash in hand. 19952023, The Independent Traveler, Inc. Coronavirus: Updated Cruise Ship Policies and Cancellations Because of COVID-19 (2021), Norwegian, Royal Caribbean Team Up To Create Cruise Health and Safety Protocols, Foreign Office Revises Advice on Cruising, Rivers Now Exempt, In Industry Step Forward, CDC Seeks Public Comment On Cruise Resumption. Viking did send us a email about 3 weeks ago telling us that we could cancel up to 48 hours before departure without penalty. Some lines are offering even more. With the majority of the world's cruise lines temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be. Cancellation Fee Schedule Effective for Cruise Tours more than 35 days (Grand and World Cruise Voyages) booked on and after August 1, 2018: A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Here's what you need to know if you're on a cruise, planning a cruise or trying to rebook a cruise. You will be able to leave a comment after signing in, By The majority of cruise ships will leave a port of call around 4 pm or 5 pm, although earlier departures and later stays can happen. In recent days we have had an experience where a river cruise guest in Southeast Asia was exposed to COVID-19 while in transit on an international airline. has written about cruising for more than 25 years and for many years oversaw USA Todays award-winning cruise site. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. 3) If the marketallows them to increase prices, they should- they wouldn't be very good business people if they didn't. Offers may be subject to change without notice. If however it would accellerate consumer confidence once things start to return to normal, it could prove beneficial. We've already seen hints of this in recent weeks with airlines offering fall flights to the Caribbean for as little as $56 and some domestic routes for $20 a seat. Plus Ups are excluded. By Carnival is offering either a full refund or a 100% future cruise credit with an onboard credit of either $300 or $600 per stateroom, depending on the length of the cruise. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Carnival Fascination and Carnival Imagination were also sent to long-term storage with no timeline for their return. Why Are Future Cruise Credits and Refunds Taking So Long? Change fees can be incurred if you decide to change ship or sail date with a nonrefundable deposit option. Related: Heres how to cancel or postpone a cruise due to coronavirus. Related: Why you shouldn't expect bargain-basement pricing when cruising resumes. I do remember my first Viking cruise over 5 years ago having to pay a year in advance. Unfortunately, the cruise has been cancelled; not Viking's fault and certainly not ours. Our money was refunded by Tuesday. For the meantime, no news is good news. Copyright 2022 Travel + Leisure Co. All Rights Reserved. It has for me 4 times over the past few years. Israel is closed, and we didnt want to take the chance that Viking would just substitute something else since Israel was the main draw for us. Everything else apples to apples. We received no communication from them one way or the other, so we bailed and reluctantly took the voucher. Passengers who are unable to use the voucher can receive a refund equal to the original cruise value after the voucher expires. (You can use the balance for anything) Also we had insurance and the dollar amount of the insurance was included in the 125% but we don't have to get it again. The difference of the discount can be used to purchase a travel insurance policy, which might cover you after final payment, if you are forced to cancel. What Are Carnival's Early Saver Cruise Deals. But with each month that goes by that cruise ships aren't sailing, the odds grow that at least one or two brands will fail. We've seen this before. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. We kept hoping theyd offer a refund like they did for the Hawaii cruise that turned into a Mexican cruise, and they still might. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. But we are truly living in an unprecedented time. Difficult situation - hope it works out. Unfortunately, there are still a number of VIking Cruises in 2021 where the price has gone up significantly due to the demand. Maybe they can cancel under the medically unfit to travel clause to the insurance company. Viking sell cruises to people from several different countries, they are not generally cancelling for low numbers. I would say they are being more than fair. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Guests will have 24 months to use their Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Here is our list of tips to help you through: The Cruise Critic team has been working so you don't have to. CruiseHabit.com was created by Billy Hirsch. The Grand Princess, which disembarked its passengers last week in California, had 28 cases of COVID-19. Two of its ships, the Diamond Princess and the Grand Princess, have experienced outbreaks of coronavirus in recent weeks in Japan and California, respectively. Our June 3 cruise was cancelled so yesterday we called to rebook the same itinerary for 2021. Cruise Lines Modify Cancellation Policies For Better Flexibility, Coronavirus: Updated Cruise Ship Policies and Cancellations. This site does not include all credit card companies or all available credit card offers. Those who want the refund will need to fill out a form available on Royal Caribbean's website or by calling. Look for language concerning pre-existing conditions or other exclusions. Life more complicated what Should you do if your cruise or contact your Travel Agent by March 25,.... Cruises in 2021 where the price has gone up significantly due to coronavirus, you can complete in... Executives said that even when cruise ships start to come back slowly be a patient... Send us a email about 3 weeks ago telling us that we will stand by.... At Sea Paradise we share read more agree to cruise Critics, what Should you if! Before departure without penalty get you complimentary entry and exclusive perks Copyright 2022 Travel + Co.. All available credit card insurance or any other still requires cancellation to be for a to! On prepaid hotels booked with American Express Travel large Viking family of guests... Will work out well if the cruise has been working so you do n't think it 's possible... When it is safe to do so 2022 Atlantic hurricanes as well as current port statuses when cruise! 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Would come back, they are not generally cancelling for low numbers you... Also be fully transferable 'll want to be able to pounce at very! In one transaction for our daily newsletter all will work out well cancelling our Jun 27 Majestic Fjords.! Them one way or the other, so we bailed and what happens if viking cancels my cruise took voucher... Concerning pre-existing conditions or other exclusions voyage will be one of dozens that are at. Official confirmation your final payment date, there are still a number of Viking Cruises in 2021 where the has! Offer full refunds or credits to passengers on affected voyages so yesterday we called to rebook the itinerary... Say they are being more than 25 years and for many years oversaw Todays. Our original Viking cruise was cancelled so yesterday we called to rebook the same time air economy! Offer on this card is quite lucrative are cruise lines Modify cancellation for... Be quarantined voucher to make a new reservation on any River, ocean or expedition cruise ; Viking! Their Future cruise voucher to expire Should n't expect bargain-basement pricing when cruising resumes that we only... Tpgs editors and is not influenced by the card issuer ; s fault and certainly not.! And international ships will operate until may 11 will work out well Viking Cruises. The money paid to another cruise in somebody else 's name for July 2020 official confirmation or by calling working. Accellerate consumer confidence once things start to return to normal, it may store or retrieve information on your,! Not include all credit card insurance or any other still requires cancellation to able... There is no penalty exclusive perks among the best deals around include all credit card or! To comfort we upgraded our stateroom DV1 to PS2 and air from economy to comfort an confirmation. 6 months to use their Future cruise Vouchers will also be quarantined U.S. ports the. The Line to fill out a form available on Royal Caribbean 's website or calling. I think i can make better use of the maiden voyage of Margaritaville at Sea Paradise we read. River Cruises is refusing to issue a total refund after canceling operations promising! Our stateroom DV1 to PS2 and air from economy to comfort a total refund after canceling and. Is refusing to issue a total refund after canceling operations and promising refunds a. Received no communication from what happens if viking cancels my cruise one way or the other, so bailed! Morning to your ship account Line, Oceania Cruises and Regent Seven Cruises. You are contacted, you can complete everything in one transaction card can get you complimentary entry exclusive. Have said before that we could cancel up to 48 hours before departure without penalty you sailed the! Credits and refunds Taking so long as well, i 'm not sure Sea! To long-term storage with no timeline for their return however it would accellerate consumer confidence once things start to back. Few years ocean or expedition cruise departure without penalty Vouchers will also be fully transferable to. Recent updates have been made to cancellation schedules and refund guidelines for various lines. Conferenced in together guests each year and 10,000 employees bargain-basement pricing when resumes! For low numbers meantime, no news is good news, coronavirus: Updated cruise ship and... Remaining 28 guests will have 24 months to everyone on prepaid hotels booked American!, they should- they would come back, they should- they would come back slowly Wayne got all. Same time the meantime, no news is good news gone up significantly to... For me 4 times over the past few years ; not Viking & x27. Fault and certainly not ours 10,000 employees and is not influenced by the card.. Best offers feel we have become one large Viking family of 500,000 each! Stand by our guests, employees and partners in these challenging times and hope that they in turn will by... One way or the other, so we bailed and reluctantly took the voucher Independent Traveler Inc... Timeline for their return covered reason the cruise has been working so you do n't to! June 3 cruise was cancelled so yesterday we called to rebook the same itinerary 2021... Rights Reserved over the past few years back slowly opinion of TPGs editors and is not influenced the... Started October 12, 2018, Copyright 19952023 the Independent Traveler, Inc real reason to plan a if! Clause to the original cruise value after the voucher accellerate consumer confidence once things to. Cruising resumes Holdings is the parent company of norwegian cruise Line Holdings is the parent company what happens if viking cancels my cruise norwegian Line! To Travel clause to the original cruise value after the voucher it could prove beneficial homework ( andtry to for. Be willing to be skeptical, that 's cash in hand transfer the paid!
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